Wholesale Operations & Account Manager
About The Position
Toadfish is seeking a highly organized, detail-oriented, and proactive Wholesale Operations & Account Manager to support its wholesale business. This full-time, in-office position in Charleston, South Carolina, coordinates daily wholesale operations, supports retailer accounts, oversees order management, and assists with accounts receivable. The role works closely with the sales team, warehouse, accounting department, and wholesale partners to keep operations efficient and provide excellent customer service. The position combines wholesale account support, order processing and fulfillment coordination, accounts receivable and payment coordination, wholesale email marketing, and administrative support. The ideal candidate is dependable and proactive, communicates effectively, solves problems, and balances customer-facing responsibilities with operational tasks.
Requirements
- Strong organizational skills, attention to detail, and ability to manage multiple priorities.
- Excellent written and verbal communication skills.
- Proficiency in Google Workspace, particularly Google Sheets, including basic spreadsheet functions, formulas, and data organization.
- Comfort working with order management systems and digital business platforms.
- Strong problem-solving skills and ability to work independently and collaboratively.
Nice To Haves
- Previous experience in wholesale operations, account management, customer service, or a related field.
- Experience with BlueCherry, NuORDER, Shopify, Omnisend, or Canva.
- Basic understanding of invoicing, accounts receivable, and payment processing.
Responsibilities
- Provide operational and administrative support to wholesale accounts and sales representatives, responding to inquiries about order status, shipping, billing, paperwork, and credit.
- Assist with onboarding new wholesale accounts, including account setup and required documentation.
- Investigate and resolve order discrepancies, billing errors, payment issues, and other account-related concerns.
- Coordinate warranty claims and replacement orders for defective products.
- Review and manage wholesale orders through BlueCherry and NuORDER.
- Monitor open orders, backorders, and fulfillment status to support accurate and timely shipments.
- Coordinate with warehouse and shipping teams to resolve order discrepancies and fulfillment issues.
- Maintain accurate customer records, purchase orders, and sales order information.
- Review orders on credit hold and coordinate with accounting to resolve outstanding issues.
- Monitor accounts receivable, follow up on outstanding balances, and communicate with customers about invoices, statements, and payment terms.
- Coordinate credit card payments, account adjustments, and the resolution of billing or payment discrepancies with the accounting department.
- Maintain organized financial records and assist with accounts receivable reporting.
- Monitor incoming mail, including the company P.O. Box and office mailbox, and ensure timely processing and distribution of payments and correspondence.
- Create and coordinate wholesale email marketing campaigns highlighting new products, restocks, and seasonal promotions using Canva and Omnisend.
- Support the sales team with customer communications, product information, and order-related requests.
- Maintain organized customer records, reports, and operational documentation.
- Collaborate across departments to resolve operational challenges and support day-to-day wholesale activities.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
