Wholesale Operations Analyst

Whoop•Boston, MA

2d•$90,000 - $140,000•Onsite

About The Position

At WHOOP, we're on a mission to unlock human performance and healthspan. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives. As a Wholesale Operations Analyst, you will support operational excellence across WHOOP’s wholesale and retail distribution network. You’ll play a key role in managing order execution, retailer operations, and 3PL coordination across global sales channels. This role is highly cross-functional and ideal for someone who thrives in fast-paced operational environments, enjoys solving problems, and has a strong attention to detail. You’ll work closely with retail partners, third-party logistics providers, and internal teams to ensure accurate order processing, operational visibility, and a seamless retailer experience.

Requirements

2+ years of experience in Operations, Supply Chain, or Logistics in a multi-channel consumer goods environment.
Strong analytical and problem-solving skills; ability to interpret data and connect it to process improvements.
Strong Microsoft Excel skills are a must.
Detail-oriented and organized, with the ability to manage multiple priorities and deadlines in a fast-paced environment.
Bachelors degree or higher in Supply Chain Management, Operations, Business Administration or a related field.
The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office.

Responsibilities

Manage and monitor end-to-end order flow across assigned wholesale and retail channels, including processing and tracking retailer purchase orders between WHOOP systems, 3PLs, and retail partners.
Collaborate with 3PLs and internal teams to support inventory accuracy, transfer order receiving, and order adjustments.
Own day-to-day operational management for assigned international retail accounts, including retailer communication, shipment tracking, routing compliance, and operational issue resolution.
Maintain retailer operational requirements and portal compliance, including shipment documentation, tracking updates, routing guides, and retailer-specific operational inputs.
Support in-transit exception management by monitoring delayed, failed, or at-risk shipments and coordinating resolution across internal and external stakeholders.
Assist in developing and maintaining standardized operational documentation, including retailer SOPs, routing guidance, and process workflows.
Analyze operational performance and identify opportunities to improve order management, fulfillment execution, and inventory visibility.