Wholesale Customer Service Representative

Medisca • Austin, VT

8d • Remote

About The Position

Medisca is a global company leveraging strong partnerships to serve healthcare professionals across diverse wellness disciplines. Offering extensive and essential solutions - including pharmaceutical ingredients and service, mixing technology manufacturing, analytical testing, and education – Medisca is bridging the gaps in healthcare with an unwavering commitment to precision, innovation, and societal impact. The Wholesale Customer Service Representative’s main responsibility is to provide exceptional service to Wholesalers and Corporate Accounts by ensuring quality responses to the flow of incoming calls and orders. If you are an enthusiastic self-starter, goal driven, love customer service and have an interest in the pharmaceutical industry, then we are looking for you!

Requirements

• Up to one (1) year experience in customer service
• Minimum Cegep/College degree
• Excellent communication skills required; fluent English (oral and written)
• Ability to work in a fast-paced environment and to manage stress effectively
• Excellent time management
• Goal oriented with a drive to continuously learn
• Positive language and an ability to read customer needs
• Knowledge of Microsoft Office (Excel, Word and Outlook)

Nice To Haves

• Interest in the pharmaceutical industry

Responsibilities

• Support the Business Development sales team with their account requests
• Process and set up inventory for accounts
• Provide administrative and data integrity assistance
• Set Up Sub-Accounts for Wholesale clients
• Participate in the weekly team meetings and provide feedback/suggestions for improvement
• Process dropship and EDI orders for Wholesale and Corporate accounts
• Verify inventory in stock & provide tracking details for orders
• Follow up on shipping or FedEx discrepancies
• Advise Wholesale accounts on any delays and issues with their orders
• Record all customer complaints, enter a formal complaint into Master Control and follow up with the Quality Control department when needed
• Enter Return Authorizations and request appropriate paperwork
• Submit credits to be issued for clients and Wholesale accounts

Benefits

• PTO
• vacation policy
• paid statutory holidays
• Group Benefit plan
• health savings account
• Opportunities to learn and grow within Medisca
• 401k plan
• Employee Referral Program
• company events throughout the year

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree