WAREHOUSE

Acero Building Components Inc•Terrell, TX

13d•Onsite

About The Position

ACERO Building Components, with over 20 years in business and located in Nacogdoches, TX, is expanding and seeking to add a Customer Service Representative to their team. This role offers hours from 7 am to 4 pm, Monday through Friday, with health benefits available after 90 days and paid holidays. The CSR will assist with new and existing customer sales, provide product support to outside sales representatives, and offer quotes and product dimension information in person and over the phone.

Requirements

Strong problem-solving abilities and attention to detail
Ability to multitask and thrive in a fast-paced environment
Basic computer skills and ERP Software knowledge is a plus.
Positive attitude and eagerness to learn and grow
Eager to learn sales techniques, strategies, and best practices
Excellent communication and interpersonal skills, with the ability to engage clients effectively.
results-driven mindset with passion for exceeding targets and delivering exceptional customer service.

Nice To Haves

Bilingual (Spanish) is preferred.
+1 year sales experience in manufacturing / warehouse is preferred.

Responsibilities

Respond promptly to customer inquiries via phone, email, as well as walk-in customers.
Assist customers with product selection, pricing, and order processing.
Build rapport with customers to understand their needs and provide tailored solutions.
Work with customers to provide complete, effective solutions for their needs, supporting continued engagement and future sales.
Resolve customer complaints and issues with professionalism and empathy.
Maintain accurate records of interactions and transactions in our ERM system.
Conduct product presentations and demonstrations to showcase our offerings and address customer needs.
Work with our logistics department to determine delivery times and pricing for customer orders to be delivered to the customer’s location.
Build and maintain strong relationships with clients to ensure customer satisfaction and loyalty.
Collaborate with cross-functional teams to streamline sales processes and enhance overall efficiency.
Work with sales staff and management to develop solutions that meet customer needs and support sales growth.
Work with Customer Care Team to improve Customer Service which could also lead to greater sales totals.
Maintain a clean, organized and professional office environment, including individual workstations and shared customer-facing areas.