Whiskey Ambassador

Constellation Brands•Wanship, UT

3d•Onsite

About The Position

The Whiskey Ambassador will lead scheduled and private tours of High West's distillery and production areas, covering history, raw ingredients, fermentation, distillation, and maturation. This role involves explaining High West's blending philosophy and what distinguishes their whiskeys in the American whiskey category. The ambassador will navigate guests through multiple spaces and tasting rooms with confidence and situational awareness. They will also facilitate structured flight tastings, guiding guests through nosing and palate evaluation in an approachable manner, and represent the brand professionally at external off-premise tastings and event tasting stations. The role requires tailoring the depth and language of tastings to the audience, maintaining current and accurate knowledge of all High West products, including tasting profiles, production methods, and release context, as well as the history of all three High West venues. Staying informed on broader whiskey category developments is also crucial to credibly answer guest questions and drive genuine engagement. The Whiskey Ambassador will operate within the daily schedule set by the Tour and Trade Supervisor, supporting varied responsibilities as guest volume and events require, and will support sales of High West products by creating authentic purchase motivation through genuine enthusiasm and knowledge. Maintaining all tour and tasting areas to brand standards before, during, and after each experience is also a key responsibility. This position requires availability to work varied hours including evenings, weekends, and select holidays.

Requirements

Demonstrated ability to speak comfortably and clearly in front of groups of varied sizes.
Proven track record of delivering high-quality, personalized guest experiences.
Ability to field detailed product and process questions accurately and confidently.
Positive, collaborative working relationships with team members across departments.
Must be at least 21 years of age.
Ability to stand for extended periods.
Some lifting required.

Nice To Haves

Certifications in spirits education (WSET Spirits, BAR Ready, or equivalent).
Background in hospitality, food & beverage, or guest education.
Familiarity with whiskey production processes beyond a consumer level.

Responsibilities

Lead scheduled and private tours of High West's distillery and production areas.
Explain High West's blending philosophy and product distinctions.
Navigate guests through multiple spaces and tasting rooms.
Facilitate structured flight tastings, guiding guests through nosing and palate evaluation.
Lead off-premise tastings and event tasting stations as needed.
Tailor tasting depth and language to the audience.
Maintain current, accurate knowledge of all High West products, history, and venues.
Stay informed on broader whiskey category developments.
Operate within the daily schedule and support varied responsibilities.
Support sales of High West products.
Maintain all tour and tasting areas to brand standards.
Be available to work varied hours including evenings, weekends, and select holidays.