Wellness Specialist
About The Position
The Wellness Specialist will be responsible for providing accurate and up-to-date information to customers regarding Life Extension products, disease protocols, disorders, and magazine articles. This role involves answering customer questions about product ingredients, dosages, and usage over the phone, researching and conveying complex health and scientific information in a professional manner, and actively listening to callers to identify their needs. The specialist will also be expected to navigate internal systems, document information, and periodically review basic lab results with customers, making product suggestions aligned with the organization's core beliefs. Reliability, punctuality, and flexibility to meet business needs, including potential overtime, are essential. Regular onsite attendance is a requirement.
Requirements
- Advanced knowledge of online researching tools such as PubMed, Internet Explorer, etc.
- Proven ability to navigate through and extract information from internal and external sites
- Advanced multitasking capabilities
- Requires ability to sit for prolonged periods of time
Nice To Haves
- Bachelor's degree with a focus on Science/Health, such as Biology, Chemistry, Nutrition, Nursing, Public Health, Health Promotion or Dietary field strongly preferred
- Knowledge of vitamins & supplements preferred
Responsibilities
- Deliver accurate and continually updated information regarding Life Extension products, disease protocols, disorders, and magazine articles to LE customers.
- Answer questions regarding specific product information, including product ingredients, recommended dosages and usage to Life Extension customers by phone.
- Research and convey complex health-related (and scientific) information in an educated, reassuring, and professional manner while in a real-time environment.
- Accept and quickly apply coaching and feedback in order to improve individual performance and customer experience.
- Actively listen to our callers, utilize effective and insightful probing questions to isolate needs, while simultaneously navigating internal systems, providing accurate and complete information and documenting information for future discussions.
- Periodically review basic lab results with customers making appropriate product suggestions based on the organization’s core beliefs.
- Demonstrate reliability and punctuality in reporting for scheduled work.
- Demonstrate flexibility as needed to meet the fluctuating business needs (i.e. overtime, delayed lunches and/or breaks).
- Regular onsite attendance is an essential function of this position.
- Additional duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
