Wellness Medical Assistant II

Community Health Center of Franklin County Inc•Greenfield, MA

4h•$20 - $26

About The Position

As a member of the primary care team in the Wellness Program, the Medical Assistant II supports patients and the Nurse Wellness Educator, and provides general support for the program. The role supports CHCFC’s mission, vision, and values and contributes to a caring, collaborative, and innovative work environment. The position is non-exempt and reports to the Nurse Wellness Educator. The Medical Assistant II supports a shared patient panel through pre-visit planning, room preparation, patient intake and documentation, diabetes education and technology instruction, group education and visit coordination, clinical testing, phlebotomy, EKGs when competent, vaccinations as directed, and coordination of patient flow. The role also contributes to quality improvement, equipment and supply maintenance, clinic cleanliness, and quality measure follow-up. The position provides phone and clerical support, including managing referrals and scheduling, completing forms, assisting with medication refills under provider supervision, documenting patient communications, and coordinating care. The employee may cover for PTO and call-outs within the Wellness Department and is expected to attend and participate in meetings and communicate effectively across departments. The role requires an associate degree in Medical Assisting, an accredited medical assisting certificate such as CMA or CCMA, an RMA license, or EMT-B. Candidates must have one year of experience in a listed clinical role or one year as a medical assistant at CHCFC. The employee must be organized, able to work harmoniously with diverse staff and patients, proficient with basic office equipment and Microsoft Office, and familiar with basic medical terminology. English proficiency is required; specified additional languages are a plus. The position involves standing, walking, sitting, using hands and arms, climbing stairs, balancing, stooping, kneeling, crouching or crawling, speaking and hearing, and lifting or moving up to 25 pounds. Work may involve exposure to weather while traveling between Health Center locations and exposure to blood, body fluids, or tissues. Reasonable accommodations may be made for individuals with disabilities.

Requirements

Associate degree in Medical Assisting, a certificate from an accredited medical assisting program such as CMA or CCMA, an RMA license, or EMT-B.
One year of experience as a medical assistant, phlebotomist, pharmacy technician, EMT, or CNA, or one year of experience as a medical assistant at CHCFC.
Proficiency in written and spoken English.
Exceptional organization skills.
Ability to work harmoniously with ethnically, culturally, racially, and gender-diverse staff and patients.
Ability to efficiently operate basic office equipment, including a multi-line phone, fax, and photocopier.
Ability to use Microsoft Office Suite (Word, Excel, and Outlook) and the Internet.
Familiarity with basic medical terminology.
Ability to meet the physical demands of the role, including lifting and/or moving up to 25 pounds.

Nice To Haves

Bilingual English/Spanish, English/Haitian Creole, or English/Russian.
Willingness to learn new skills.

Responsibilities

Conduct pre-visit planning for an assigned patient panel, participate in provider huddles, and review charts for health screenings due.
Prepare, clean, and restock exam rooms; escort patients using proper identifiers and pronouns; obtain and document patient intake information, screenings, forms, medication reconciliation, and visit notes in Epic.
Collect glucose logs and download blood glucose meters and continuous glucose monitors for visits or on provider request.
Provide patient education and instruct patients on blood glucose meters, continuous glucose monitors, injection therapy, medications, and other diabetes-care technology.
Assist with scheduling, curriculum preparation, coordination, and teaching for diabetes education group classes.
Support Group Medical Visits and Weight Management Program visits, including scheduling, coordination, prior authorization, patient intake, and directing patients during groups.
Collect lab samples, perform phlebotomy and EKGs when deemed competent, administer CLIA-waived tests and other medical tests according to protocols, and act as an exam chaperone as needed.
Administer vaccines as directed by a primary care provider and coordinate in-clinic services to support timely patient flow.
Maintain standard precautions and use PPE appropriately; maintain current CPR certification and assist in emergencies as trained.
Build professional relationships and work collaboratively with staff and patients.
Participate in quality improvement and quality assurance activities, including PDSA cycles and review of health care quality measures for the assigned patient panel.
Maintain equipment, supplies, inventory, room-cleaning logs, CLIA test controls and supplies, and daily temperature logs; report broken equipment and out-of-range temperatures.
Manage Wellness Program referral queues, schedule patients, manage waitlists and no-shows, make reminder calls, and notify PCPs of patient progress as needed.
Schedule follow-up appointments, complete and fax forms, and assist with medication refills under the direction and supervision of the prescribing provider.
Document calls, patient interactions, and contact attempts in a timely manner; coordinate care by phone, patient portal, or letters; respond to team tasks promptly.
Fill in for PTO and call-outs within the Wellness Department as needed.
Attend and actively participate in health center medical team meetings and other required staff meetings.
Communicate effectively with patients and staff across departments.
Perform other duties as assigned.