Medical Assistant - Wellness

OhioHealth•Columbus, OH

About The Position

This position is responsible for administrative and clinical duties delegated by the physician and for assisting the physician with patient care in compliance with the Ohio Administrative Code. The role also performs routine clinical and administrative duties as needed to meet the needs of the assigned practice. Duties vary based on the size and specialty of the office. The Medical Assistant helps maintain efficient patient flow, prepares patients for visits, provides services and education as directed by providers and within applicable licensure, policy, and scope of practice, and supports quality, safety, and coordination of care. The role may also serve as a resource in quality, performance improvement, and EMR use; support standard-work development; and train new staff. This is a day-shift position in the OHES Wellness department, with scheduled weekly hours listed as needed. As a High Reliability Organization, OhioHealth expects the role to focus on safety, quality, and efficiency while performing assigned duties.

Requirements

High school diploma or equivalent.
At least one of the following: completion of a High School Medical Assistant Career Technical Program; graduation from an accredited School of Medical Assisting; completion of Military Medic training; certification as a Paramedic (EMT-P); or at least one year of experience as a physician-trained Medical Assistant in a similar clinical setting.
Basic Life Support (BLS) certification from the American Heart Association.
Driver's license.
Medical Assistant certification from the certifying board of the American Association of Medical Assistants.

Responsibilities

Facilitate efficient and effective patient flow, including preparing patients for visits and providing services as determined by providers, consistent with provider licensure, Ohio policy, and scope of practice.
Complete Care Connect EMR documentation successfully.
Perform administrative duties to ensure information is current and updated, including maintaining and monitoring the EMR in-basket.
Maintain and clean the environment, work area, and equipment; communicate equipment malfunctions to appropriate personnel.
Communicate respectfully and caringly with patients and customers.
Communicate, collaborate, and anticipate the needs of the health care team to support continuity and quality of care and coordination of services.
Collect and monitor patient data and report patient data and needs as directed.
Maintain documentation guidelines for patient-chargeable items and services.
Monitor processes and services for quality, cost effectiveness, and efficiency.
Participate in process and quality improvement activities and make and implement recommendations to improve operational efficiency or introduce services in areas of responsibility.
Maintain professional competence, knowledge, and skills through ongoing study of the professional field and best practices.
Complete required ongoing training and education, including department-specific requirements.
Promote and advocate for patient quality, safety, and experience initiatives and act as a role model.
Serve as a subject-matter expert or resource to the department, unit, or practice in areas such as quality, performance improvement, and EMR use, including as an EPIC Super User.
Provide oversight of efficient and effective patient flow, including preparing patients for visits or admission and providing services and education as determined by providers and consistent with licensure and policy.
Lead and support development of standard work and develop necessary customizations.
Serve as a clinical preceptor and train new staff.
Comply with scope-of-practice requirements.