Wellness Coordinator - Front Desk Sales & Clinic Operations

The Joint Chiropractic • North-Central, CT

2d • $21 - $24

About The Position

Anchor Health LLC is seeking an experienced, sales-driven Wellness Coordinator for its network of patient-focused chiropractic wellness clinics in Connecticut and Rhode Island. This is a front-desk sales and clinic operations position, not a traditional receptionist role. The coordinator independently manages the front desk while guiding patients toward membership, addressing objections, asking directly for enrollment, and closing sales. The role primarily serves one Connecticut clinic, with occasional support at other network locations with reasonable advance notice; a flat travel allowance is provided for eligible cross-clinic assignments.

The position offers $21–$24 per hour based on experience and demonstrated ability. It is available full-time or part-time for 24–40 hours per week, with every Saturday required. Clinic hours are 10 a.m.–7 p.m. weekdays and 10 a.m.–4 p.m. Saturdays. The anticipated start is mid-to-late November. Full-time employees are eligible for a Health Reimbursement Arrangement (HRA), paid holidays, and paid time off (PTO). Employees are eligible for a 90-day performance review and future merit-based increases; reviews do not guarantee an increase.

Requirements

• Customer service, sales, or teaching experience in a retail, fitness, wellness, hospitality, healthcare, or other people-facing environment.
• Demonstrated success in a sales-driven or performance-based role, with the ability to independently manage responsibilities, achieve goals, and contribute positively to a team.
• Outgoing, energetic, and comfortable initiating conversations and approaching strangers.
• Willingness and ability to participate in required customer-facing video reels, photos, and promotional content.
• Comfort asking for commitment, discussing payment, and responding to sales objections.
• Confident communication skills and the ability to handle difficult conversations calmly.
• Strong computer, organizational, multitasking, and follow-through skills.
• Comfort working independently and learning multiple systems quickly.
• Maintain a polished, professional business-casual appearance during every shift and clinic event.
• Reliable, punctual, coachable, accountable, and available to work every Saturday.

Nice To Haves

• Bilingual English/Spanish is strongly preferred.

Responsibilities

• Create a welcoming patient experience and independently manage daily front-desk operations.
• Lead membership sales conversations, identify enrollment barriers, overcome objections, and ask directly for the sale and payment.
• Present services, pricing, and care options to convert new patients into recurring members.
• Follow sales scripts accurately while delivering them naturally, confidently, and conversationally.
• Handle patient questions, complaints, membership concerns, and cancellations professionally.
• Answer phones, schedule visits, process payments, maintain accurate records, and open and close the clinic.
• Complete approximately 50–70 outbound lead and follow-up calls per day when assigned.
• Prioritize patients, phone calls, sales, and administrative work during busy periods.
• Manage patient flow, identify delays, and report specific concerns to clinic leadership.
• Collaborate across shifts and take ownership of shared clinic responsibilities, including following up on or completing tasks started by another Wellness Coordinator.
• Request Google reviews and patient referrals and provide an experience that earns them.
• Represent the clinic at occasional community events and participate in required customer-facing video reels and promotional content.
• Occasionally support other locations in the network with reasonable advance notice.

Benefits

• Health Reimbursement Arrangement (HRA) for full-time employees
• Paid holidays for full-time employees
• Paid time off (PTO) for full-time employees
• Flat travel allowance for eligible cross-clinic assignments
• 90-day performance review and potential future merit-based increases; reviews do not guarantee an increase

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed