Front Desk Wellness Coordinator

The Joint Chiropractic•Las Vegas, NV

About The Position

The Front Desk Coordinator plays a vital role in delivering an exceptional patient experience while driving clinic performance through membership sales and operational excellence. The position is responsible for creating a welcoming, efficient, and patient-centered environment while supporting clinic goals, team collaboration, and business growth. The ideal candidate is energetic, sales-driven, highly organized, and passionate about helping others through wellness care. The coordinator manages front desk and patient-flow operations, including greeting patients, handling check-in and check-out, answering phones, scheduling appointments, assisting with forms and onboarding, and using clinic systems such as POS and Carbon. The role also focuses on presenting and selling wellness plans, packages, and promotions; educating patients about chiropractic care; supporting retention; and meeting sales goals. Additional duties include transaction and account management, inventory monitoring, maintaining cash-handling records and daily logs, keeping the clinic clean and organized, following company policies and compliance standards, communicating patient concerns to leadership, supporting marketing and community outreach, and contributing to a collaborative, high-energy clinic culture. Wellness Coordinators are expected to uphold the company’s core values of Trust, Integrity, Excellence, Respect, and Accountability.

Requirements

Strong customer service and communication skills.
Sales-driven mindset and confidence presenting memberships and packages.
Ability to multitask and stay organized in a fast-paced environment.
Professional appearance and demeanor representative of the brand.
Positive attitude and willingness to learn and grow.
Belief in a wellness lifestyle and preventative care.
Proficiency with basic computer systems and social media platforms.
Availability to work evenings and weekends; Friday through Sunday availability is required.
High school diploma or equivalent.
Ability to stand and/or sit for extended periods.
Ability to lift and carry up to 20–50 pounds as needed.
Ability to operate standard office equipment, including a computer, scanner, and phone system.

Nice To Haves

Associate’s degree or higher preferred.
1–2 years of retail sales, customer service, or marketing experience preferred.

Responsibilities

Greet members and patients warmly and professionally.
Manage patient check-in and check-out using clinic systems, including POS and Carbon.
Maintain patient flow for new and established visits.
Answer phones, schedule appointments, and respond to patient inquiries.
Help patients complete required forms and onboarding processes.
Present and sell wellness plans, packages, and promotions.
Educate patients about chiropractic care and ongoing wellness.
Re-engage inactive members and support retention efforts.
Meet or exceed individual and clinic sales goals.
Apply promotions accurately and comply with company policies.
Maintain knowledge of products and promotions.
Process transactions and manage accounts.
Monitor inventory and follow ordering processes.
Maintain Digital Blue Book accuracy, including cash handling and daily logs.
Keep the clinic clean, organized, and ready for patients.
Follow company policies, procedures, and compliance standards.
Communicate patient concerns, feedback, and incidents to leadership appropriately.
Support clinic and regional goals through teamwork and accountability.
Build positive, respectful relationships with team members and contribute to a positive clinic culture.
Participate in team meetings, trainings, and development opportunities, and apply constructive feedback.
Support local marketing and clinic growth initiatives, community outreach, in-clinic promotions, and social media or grassroots marketing as directed.