Front Desk / Sales Coordinator

Swift Staffing•Dresden, TN

2d•Onsite

About The Position

The Front Desk / Sales Coordinator supports the sales team, manages customer inquiries, and coordinates sales activities. Approximately 85% of the role focuses on sales coordination and prospecting, while 15% involves front desk responsibilities. This is an on-site position in Dresden, Tennessee, with a Monday-to-Friday schedule from 8:00 AM to 5:00 PM.

Requirements

At least 2 years of experience in customer service, inside sales, sales support, reception, or a similar customer-facing role.
Strong communication, organizational, and follow-up skills.
Comfort making calls and contacting new customers.
Proficiency in Excel or Google Sheets.
Willingness to learn NetSuite and use AI tools for research and organization.
Ability to work on-site in Dresden, Tennessee.

Nice To Haves

Experience in wholesale, distribution, closeouts, or retail buying.
Experience qualifying leads or scheduling sales appointments.
Familiarity with ERP/CRM systems such as NetSuite.
Experience using ChatGPT or Claude.
Bilingual in English and Spanish.

Responsibilities

Answer phone calls, greet visitors, and assist existing customers with order status, tracking, pricing, and product inquiries.
Manage new customer inquiries received by phone, email, website, trade shows, and referrals.
Contact new leads within one business day, gather customer information, and create account records in NetSuite.
Research potential buyers for new deals, build prospect lists, and schedule follow-ups for account managers.
Coordinate daily with sales representatives and report sales progress, outstanding offers, and follow-up needs to leadership.
Work with marketing on sales materials, fliers, and Deal of the Day promotions.
Maintain an organized front office and accurate prospect records.