Wellness Consultant - West Shore YMCA

YMCA of Greater Cleveland•Westlake, OH

About The Position

Wellness Consultants help grow and retain YMCA membership through leadership and consistent follow-through with members. The position involves communicating by phone and in person with prospective and current members, supporting membership and program enrollment, and onboarding new members through orientation. The role creates a member-focused atmosphere, builds relationships, supports member wellness goals, explains and monitors the use of Wellness Center equipment, and contributes to member services and community engagement. Consultants follow YMCA policies, help maintain a clean and safe Wellness Center, keep accurate records, and fulfill mandated reporting responsibilities regarding suspected child abuse or neglect.

Requirements

High school diploma or GED.
CPR certification at the Basic Life Support or Professional Rescuer level, Basic First Aid, Emergency Oxygen Administration, and associated-determined safety training required within 30 days of hire.
Complete Principles of Member Health and Wellness in LINK and job-specific technical training, such as Daxko and Daxko Engage, within 90 days of hire.
General knowledge of basic exercise physiology and correct use of sectorized equipment, cardio equipment, and free weights.
Knowledge of YMCA policies and procedures and current branch program offerings.
Basic expertise in common office computer software, including Word and Excel.
Effective motivation, communication, interpersonal, and sales skills.
Commitment to the YMCA mission and cause, and ability to uphold its values and ethics.
Ability to work effectively with people of different backgrounds, abilities, opinions, and perceptions.
Willingness and ability to act as a mandated reporter for signs or suspicion of child abuse or neglect and to follow the YMCA reporting process.
Ability to lift or move up to 50 pounds.
Ability to frequently sit, stand, walk, reach, stoop, kneel, bend, and/or instruct others throughout the shift.

Nice To Haves

Associate degree.
Experience in sales and service.
Experience in health and wellness.
NCCA-accredited personal training and/or group exercise certification.

Responsibilities

Build personal, meaningful relationships with members, participants, volunteers, guests, and donors in a member-focused atmosphere.
Greet members and guests professionally and offer assistance with workout needs within the Consultant’s certified scope of practice.
Conduct facility tours for prospective members and encourage relationship building among members.
Support membership staff with general member services, Daxko processes, and phone calls.
Circulate through the Wellness Center and interact purposefully with members.
Support members in achieving goals established through the new member orientation process.
Demonstrate and explain the proper use of Wellness Center equipment.
Schedule and conduct new member orientation sessions.
Listen and respond to member needs with sensitivity and patience, helping reduce barriers to wellness goals.
Follow YMCA policies and procedures and enforce posted Wellness Center policies and guidelines.
Ensure Wellness Center equipment is disinfected, clean, and maintained, and report damaged or broken equipment to the Wellness Director.
Enter data accurately and maintain records for new members, renewals, program participants, and guests.
Work with branch departments to assess whether programs and services meet community needs.
Resolve member problems innovatively to support member satisfaction.
Participate in creating and delivering recognition and appreciation events for members, staff, and volunteers.
Manage prospective member data, including leads, tours, walk-ins, calls, referrals, guest passes, terminations, and campaign prospects.
Support point-of-sale connectivity through wellness coaching and other programs and services.
Demonstrate the YMCA’s core values of caring, honesty, respect, and responsibility through positive involvement with members, volunteers, and staff.
Participate in and support association events and fundraising activities, including the Annual Campaign.
Follow the child abuse and neglect reporting process, including completing the reporting form, contacting children protective services, and notifying the specified YMCA leaders and departments.