Wellness Consultant - West Shore YMCA

YMCA of Greater Cleveland Recruitment Team • Westlake, OH

2d

About The Position

The Wellness Consultant supports membership growth and retention through member-focused service, relationship building, and ongoing follow-through with prospective and current YMCA members. The role includes phone and in-person interactions, administrative membership and program enrollment tasks, facility tours, and onboarding new members through orientation. Consultants circulate through the Wellness Center, help members work toward goals established during orientation, explain equipment use within their certified scope of practice, and support general membership services and related programs.

The position also helps maintain a welcoming, safe, and clean Wellness Center; supports member satisfaction and community-focused programming; manages prospective-member data; and participates in YMCA events and fundraising activities. Employees must follow YMCA policies and child abuse and neglect reporting procedures. The work may include office duties, equipment cleaning and maintenance, and interaction with members and guests in the Wellness Center.

Requirements

• High school diploma or GED.
• CPR certification at the Basic Life Support or Professional Rescuer level, Basic First Aid, Emergency Oxygen Administration, and associated-determined safety training within 30 days of hire.
• Complete Principles of Member Health and Wellness in LINK and job-specific technical training, such as Daxko and Daxko Engage, within 90 days of hire.
• General knowledge of basic exercise physiology and correct use of sectorized equipment, cardio equipment, and free weights.
• Knowledge of YMCA policies and procedures and current branch program offerings.
• Basic expertise in common office computer software, including Word and Excel.
• Effective motivation, communication, interpersonal, and sales skills.
• Commitment to the YMCA mission and cause, and ability to uphold its values and ethics.
• Ability to work effectively with people of different backgrounds, abilities, opinions, and perceptions.
• Willingness and ability to act as a mandated reporter for signs or suspicion of child abuse and neglect and follow the required reporting process.
• Ability to lift or move up to 50 pounds.
• Ability to frequently sit, stand, walk, reach, stoop, kneel, bend, and/or instruct others for the duration of a shift.

Nice To Haves

• Associate degree.
• Experience in sales and service.
• Experience in health and wellness.
• NCCA-accredited personal training and/or group exercise certification.

Responsibilities

• Create and maintain a member-focused atmosphere and build meaningful relationships with members, participants, volunteers, guests, and donors.
• Greet members and guests professionally and help with workout needs within the Consultant’s certified scope of practice.
• Conduct cause-driven facility tours for prospective members.
• Introduce members to one another and encourage conversation and relationship building.
• Support membership staff with general member services, Daxko processes, and phone calls.
• Circulate through the Wellness Center and interact purposefully with members.
• Support members in achieving individual goals established through the new member orientation process.
• Demonstrate and explain proper use of Wellness Center equipment.
• Schedule and deliver new member orientation sessions.
• Listen and respond appropriately to members’ needs, using sensitivity and patience to help reduce barriers to their wellness goals.
• Follow YMCA policies and procedures and enforce posted Wellness Center policies and guidelines.
• Disinfect, clean, and maintain Wellness Center equipment, and report damaged or broken equipment to the Wellness Director.
• Complete data entry accurately and maintain records for new members, renewals, program participants, and guests.
• Collaborate with branch departments to assess whether program and service options meet community needs.
• Resolve member problems innovatively to support member satisfaction.
• Participate in creating and delivering recognition and appreciation events for members, staff, and volunteers.
• Manage prospective-member data, including leads, tours, walk-ins, calls, referrals, guest passes, terminations, and campaign prospects.
• Support point-of-sale connectivity through wellness coaching and other programs and services.
• Demonstrate YMCA core values through positive and friendly involvement with members, volunteers, and staff.
• Participate in and support association events and fundraising activities, including the Annual Campaign.
• Follow the child abuse and neglect reporting process, including completing the required form, contacting children protective services, and notifying the specified YMCA personnel.

Benefits

• Free membership to a local YMCA.
• Discounts on YMCA programs, including childcare; part-time positions do not receive the childcare discount.
• Additional employee discounts at places in and around town.
• Eligible employees receive a comprehensive benefits plan including health, dental, and vision coverage, and an Employee Assistance Plan.
• Retirement contribution of 9% paid by YMCA of Greater Cleveland for eligible employees.
• Paid vacation for eligible employees.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED