Wellness Concierge

10X Health System•Scottsdale, AZ

About The Position

10X Health's Wellness Concierges serve as a critical link between clients and the clinical team, ensuring consistent, high-quality support throughout each client’s wellness journey. This role is responsible for guiding clients through their personalized treatment plans, reinforcing understanding of protocols, and maintaining ongoing engagement so clients stay informed, supported, and on track. Operating at the intersection of client experience and performance, the Wellness Concierge also plays a role in driving retention and identifying opportunities to expand services in alignment with each client’s goals.

Requirements

Minimum 2 years of experience in a client-facing healthcare or wellness role
Background in relationship-driven environments (e.g., fitness, wellness, luxury services) with exposure to retention or revenue goals
In-depth knowledge of hormones and hormone replacement therapy required
Experience delivering personalized client support in a wellness or functional health setting with a focus on treatment adherence and ongoing engagement
Comfort operating in a performance-driven environment with visibility into metrics such as client retention and engagement
Working knowledge of hormone therapy and integrative wellness protocols with the ability to guide clients through their plans clearly and effectively
Demonstrated ability to build client relationships, respond to questions and concerns, and support long-term satisfaction and retention
Comfortable addressing client objections and questions related to treatment plans, pricing, or timelines using confident, solutions-based communication
Clear and professional communicator with experience interacting via phone, text, email, and in-person settings
Strong organizational and multitasking skills in managing lab logistics, medication reorders, and provider instructions
Hands-on experience using CRM and EMR systems to track client progress, manage communications, and maintain accurate records
Actively growing knowledge of wellness trends, treatment options, and 10X Health offerings to better support clients
Ability to spend prolonged periods of time standing, speaking, walking, and/or sitting at a desk and working on a computer
Ability to interact with clients both virtually and in-person, in either a clinic or mobile setting

Nice To Haves

Experience with peptide therapies preferred

Responsibilities

Deliver proactive, personalized support to clients throughout their wellness journey to ensure engagement, adherence, and satisfaction with treatment protocols
Act as a liaison between patients and internal operations, sales, and marketing teams
Conduct regular follow-ups via phone, text, email, and in-person visits to assess client progress, identify barriers, and provide real-time guidance
Coordinate logistics for lab work, physicals, blood donations, and medication deliveries to support timely treatment initiation and continuity
Communicate provider recommendations clearly and professionally, including the delivery of medication instructions and protocol guidance via written and video formats
Identify client concerns or objections related to protocol adherence, treatment understanding, or financial considerations, and resolve them using structured communication techniques
Maintain up-to-date, accurate documentation in CRM and EMR systems to support clinical consistency, team collaboration, and operational visibility
Monitor client engagement and refill timelines, intervening early to ensure protocol compliance and prevent drop-off
Support client education by promoting awareness of relevant products, services, and wellness strategies aligned with individual goals
Collaborate with internal stakeholders to optimize patient retention strategies and ensure alignment with 10X Health's standards for client experience and care delivery