Wellness Coach I

Crossroads YMCA•Hammond, IN

About The Position

The Wellness Coach I helps YMCA members feel welcomed, supported, and motivated as they work toward health and wellness goals. The coach encourages personal behavior changes, builds relationships with members of diverse ages and backgrounds, provides general wellness information, and connects members with YMCA programs, group exercise opportunities, and other resources. The role uses wellness tools and materials to promote member knowledge and engagement, maintains current knowledge of wellness and fitness trends, and helps maintain clean, safe wellness equipment and an inclusive environment. Coaches follow YMCA policies and safety standards, respond to emergencies, and refer medical concerns to qualified healthcare professionals. The position also includes required meetings, training, professional development, support of fundraising and the annual campaign, and other assigned duties. Flexible hours based on program and member needs are required, including morning availability.

Requirements

Must be at least 16 years of age.
Excellent interpersonal, communication, and problem-solving skills.
Ability to communicate and relate effectively to people from diverse backgrounds, abilities, and socioeconomic circumstances.
Ability to read and interpret instructions, procedures, manuals, and other documents.
Passion for learning about health, wellness, fitness, and healthy living.
Desire and ability to work with people of all ages and backgrounds.
Ability to build positive, authentic relationships with members.
Willingness to learn, receive feedback, and continue developing wellness knowledge and coaching skills.
Ability to work flexible hours based on program and member needs, including morning availability.
Ability to communicate effectively through visual, auditory, and verbal communication.
Ability to maintain alertness, concentration, and initiative; demonstrate sufficient strength, agility, and mobility; lift up to 50 pounds; and stand, walk, or sit for extended periods.
Ability to occasionally bend, lean, kneel, and move throughout the wellness environment.
Ability to respond quickly and appropriately to safety concerns or emergencies.
Ability to maintain a neat and professional appearance and demonstrate initiative and sound judgment while working with members.

Nice To Haves

Previous experience in fitness, wellness, coaching, customer service, recreation, sports, or youth/family programming is helpful but not required.

Responsibilities

Coach members in support of personal health and wellness goals and desired behavior changes.
Check in with members regularly and encourage progress toward personal and program goals.
Answer questions and provide general wellness information to help members make informed healthy-living choices.
Build authentic relationships with members and create a welcoming, supportive environment.
Connect members with one another, YMCA programs, group exercise opportunities, and other resources based on their interests and goals.
Use wellness tools, handouts, schedules, and other YMCA resources to increase member knowledge and engagement.
Help members identify YMCA programs and resources that support their individual goals.
Maintain current knowledge of wellness, fitness, and exercise-industry trends.
Maintain and clean wellness equipment according to schedules and supervisor direction.
Follow YMCA policies, procedures, and safety standards.
Respond appropriately to emergency situations and safety concerns.
Maintain professional boundaries and refer medical concerns to qualified healthcare professionals.
Attend required staff meetings, trainings, and professional development opportunities.
Support YMCA fundraising activities and the annual campaign.
Perform other duties as assigned.