Wellness Case Manager

NIVA Health•Troy, MI

4d•Onsite

About The Position

At NIVA Health, we’re looking for a Wellness Case Manager to help guide patients through their wellness journey — from their first interaction with our clinic through ongoing programme engagement. This role is ideal for someone who thrives in a people-focused, fast-paced environment and enjoys combining relationship-building, patient support, organisation, and measurable performance goals. You’ll work closely with providers and clinic leadership to help patients stay engaged, informed, and connected to the services designed to improve their overall wellness experience.

Requirements

High School Diploma or equivalent required
Must be available to work full-time on-site within an assigned NIVA Health clinic
Strong communication skills
Professionalism
Emotional intelligence
Relationship-building ability

Nice To Haves

Experience in patient engagement, wellness services, healthcare coordination, customer success, hospitality, sales support, or account management strongly preferred
Previous experience in a patient-facing healthcare or wellness environment preferred
Experience with CRM systems, patient management software, or scheduling platforms preferred
Demonstrated success in relationship-building and service-oriented environments highly desirable
Bachelor’s degree preferred but not required

Responsibilities

Building strong, trust-based relationships with patients
Supporting patient engagement and wellness programme participation
Guiding patients through provider-directed services and next steps
Coordinating follow-ups, scheduling, and patient communications
Helping create a seamless, elevated patient experience
Tracking personal KPIs related to engagement, follow-up activity, and conversion support
Supporting new wellness initiatives and service rollouts within the clinic
Working closely with providers and clinic staff in a collaborative environment