Wellness Associate/Delivery Driver - Full Time (Marina)

TerrAscend • San Francisco, CA

4d

About The Position

TerrAscend is hiring a full-time Wellness Associate/Delivery Driver to deliver products from The Apothecarium to customers in the Bay Area while providing the same high level of customer service and compassionate care as the dispensary team. The role involves navigating busy Berkeley-area streets and representing The Apothecarium professionally. Team members process, package, and label orders, collect payments, maintain delivery and regulatory documentation, and communicate with dispatch and delivery colleagues. The position also includes upkeep of the delivery dispatch location and its devices and hardware.

Requirements

• At least 1 year of prior delivery experience.
• At least 1 year of prior customer service experience.
• Must be at least 21 years old.
• Valid California Driver’s License and clean driving record.
• Working delivery automobile with insurance and valid registration.
• Must pass a criminal background check.
• Must be authorized to live and work in the U.S.

Nice To Haves

• Previous delivery experience in San Francisco is highly desirable.
• Experience working in the cannabis industry is highly desirable.
• Experience working in retail and customer service is highly desirable.
• Experience working in the health and wellness industry is highly desirable.

Responsibilities

• Drive and deliver products from The Apothecarium to customers in the Bay Area.
• Obey local, state, and federal traffic and driving laws.
• Follow routing guidelines and parameters to deliver according to schedule.
• Address and resolve customer complaints and promptly escalate service issues.
• Collect payment for products by accepting cash or debit cards.
• Assist with opening and closing delivery order processing areas each day.
• Process, package, and label orders in preparation for delivery.
• Maintain delivery manifests and required Bureau of Cannabis Control documentation.
• Provide excellent customer service.
• Maintain accurate delivery documentation.
• Assist with cleaning, maintaining, and keeping the delivery dispatch location in good condition.
• Maintain iOS devices and other necessary hardware.
• Communicate professionally and regularly with dispatch location team members and the Delivery Manager.
• Facilitate communication with delivery team members via iOS devices.
• Maintain strict confidentiality of customer information.

Benefits

• Comprehensive medical, dental, and vision coverage for eligible team members.
• 401(k) savings opportunities.
• Paid time off and company holidays for eligible team members.
• Learning and development opportunities and career-building opportunities across the organization.
• Team member discounts and additional employee programs.
• Resources and programs focused on overall well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed