Wellness Associate/Delivery Driver - Full Time (Marina)

TerrAscend • San Francisco, CA

6d

About The Position

Wellness Associates/Delivery Drivers provide customer service and compassionate care outside The Apothecarium dispensary, representing the company professionally while navigating the Berkeley Area and delivering products to customers in the Bay Area. The role includes preparing and processing orders, completing deliveries and payments, maintaining required documentation and equipment, and communicating with dispatch team members and the Delivery Manager.

Requirements

• At least one year of prior delivery experience.
• At least one year of prior customer service experience.
• Must be at least 21 years old.
• Valid California Driver’s License and clean driving record.
• Working delivery automobile with insurance and valid registration.
• Must be able to pass a criminal background check.
• Must be authorized to live and work in the United States.

Nice To Haves

• Previous delivery experience in San Francisco.
• Experience working in the cannabis industry.
• Experience working in retail and customer service.
• Experience working in the health and wellness industry.

Responsibilities

• Drive and deliver products from The Apothecarium to customers in the Bay Area.
• Obey local, state, and federal traffic and driving laws.
• Follow routing guidelines and parameters to deliver according to schedule.
• Address and resolve customer complaints and promptly escalate service issues.
• Obtain payment for products by accepting cash or debit cards.
• Assist with opening and closing delivery order processing areas daily.
• Process, package, and label orders in preparation for delivery.
• Maintain delivery manifests and required Bureau of Cannabis Control documentation.
• Provide excellent customer service.
• Maintain accurate delivery documentation.
• Assist with cleaning, maintaining, and keeping the delivery dispatch location in good order.
• Maintain iOS devices and other necessary hardware.
• Communicate professionally and regularly with dispatch location team members and the Delivery Manager.
• Facilitate communication to delivery members via iOS devices.
• Maintain strict confidentiality of customer information.

Benefits

• Comprehensive medical, dental, and vision coverage for eligible team members.
• 401(k) savings opportunities.
• Paid time off and company holidays for eligible team members.
• Learning and development opportunities and career growth across the organization.
• Team member discounts and additional employee programs.
• Resources and programs focused on overall well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed