Wellhouse Spa Manager

Blackberry Farm•Aurora, IL

29d•Onsite

About The Position

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. The Spa at Blackberry is a world-class facility where guests come for relaxing spa treatments, yoga and fitness classes, wellness retreats, or to relax and enjoy the beautiful view by the outdoor pool. The Spa Manager assists the Director of Spa and Wellness in overseeing the successful daily operations of the Spa. Blackberry Farm and Blackberry Mountain, Relais & Châteaux properties located in the Great Smoky Mountains, continue the traditions of unparalleled hospitality and luxury that have always been the hallmark of the Blackberry brand. Combining land conservation, modern-day luxuries, and captivating natural setting, the two resorts create vacation experiences unlike any other. Activities abound at Blackberry Farm and Blackberry Mountain offering the opportunity for every guest to create an ideal experience to enjoy the properties and the region, whether they’re seeking the thrill of adventure, the relaxation of a spa immersion, or quality time around the table enjoying celebrated cuisine. A career at Blackberry means being surrounded by a welcoming and supportive team who strive each day toward common goals: legendary hospitality, memorable experiences and generational sustainability. From ensuring our guests have a memorable stay to providing renowned cuisine, Blackberry provides career-defining opportunities, a comprehensive benefits program, and the tools to explore and grow your career. Some of our benefits include travel perks and property benefits, tuition reimbursement, paid time off with additional paid holidays, health insurance and flexible spending accounts, 401k match with profit share and training and education. Blackberry is an Equal Opportunity Employer.

Requirements

Three years of management experience required; spa experience preferred
High School Diploma or equivalent
Must have excellent verbal skills
Must be able to communicate effectively with guests, managers, and team members
Basic knowledge and understanding of math
Be able to exercise judgment and make decisions based on job knowledge and awareness of company goals
Be able to lift up to 35 lbs.
Be able to operate a company vehicle or golf cart safely.
Be able to stand for long periods.
Must be able to work in a calm and quiet spa setting

Responsibilities

Assemble payroll reports and approve time cards for coordinator and therapists
Manage scheduling of Spa Therapists
Respond to time-sensitive guest requests for spa and wellness appointments
Oversee all aspects of the Therapist and Salon teams, including: o Maintain proper staffing, including hiring and efficient scheduling of therapists and salon staff according to established budget guidelines and demand o Onboard and train new therapists and salon staff according to SOPs o Write, implement, and update new therapist and salon SOPs o Ensure accuracy in appointments, scheduling, balancing, and schedules o Conduct semi-annual performance reviews
Work with Facilities team to ensure Spa is clean and ready for guests every day
Maintain common area guest supplies (locker rooms, fitness, pool, lounge) in conjunction with the assistant spa manager
Maintain salon and massage back bar supplies in conjunction with the assistant spa manager
Maintain respectful working relationships with other departments
Work with Spa & Wellness Director on service development and implementation
Work at the desk and the retail area welcoming and interacting with guests and leading by example
Manage retail skin and body care retail inventory and orders
Motivate the team and enforce policies and procedures.
Become familiar with spa services including massages, body treatments, manicures, pedicures, and facials
Serve as Manager on Duty
Must comply with all company policies and procedures.
Regular and consistent attendance is required to perform the essential functions of this position.
Must be able to work well with other Team Members, Managers, and interact with our guests.
Must have the flexibility to work weekends and holidays.