Wellbeing Specialist (White-Glove Member Support)

Wellist • Boston, MA

4h • Onsite

About The Position

The Wellbeing Specialist is at the center of Wellist’s human support experience, helping employees, patients, and families navigate difficult moments and connect with appropriate resources. The role delivers personal, empathetic, and practical support while working quickly and accurately in a high-performance, metrics-driven environment. Specialists manage multiple cases, understand both expressed and underlying needs, provide clear next steps, and follow through to help each person access support.

The position includes personalized resource recommendations through the Wellist platform, custom research when needed, and contacting providers to confirm availability, cost, and fit. Specialists also work with hospital teams and HR leaders, represent Wellist to client partners, help partner staff understand the program, and resolve questions or barriers to accessing resources. The role is onsite in Boston, Massachusetts.

Requirements

• Exceptional written and verbal communication.
• Emotional intelligence and empathy.
• Strong research and problem-solving ability.
• Attention to detail and organization.
• Ability to learn new technology platforms.
• Commitment to privacy, confidentiality, and integrity.
• Ability to prioritize and manage multiple concurrent cases while maintaining quality and accuracy.
• Ability to work quickly and consistently in a high-performance, metrics-driven environment.
• Commitment to thorough follow-through and solving the full problem.

Nice To Haves

• Experience in social services, caregiving, or community support roles.
• Experience in customer support or concierge-style service.
• Experience in healthcare navigation or patient support.
• Experience in benefits or HR support.
• Experience in hospitality or high-touch service environments.

Responsibilities

• Support employees, patients, and family members by phone and email.
• Listen carefully to understand people’s stated and unstated needs, including in sensitive or complex situations.
• Provide clear next steps and thoughtful follow-up.
• Recommend personalized resources through the Wellist platform.
• Conduct custom research and contact providers to verify resource availability, cost, and fit.
• Identify creative solutions that address each person’s needs.
• Represent Wellist to client partners, including hospital teams and HR leaders.
• Help partner staff understand how Wellist can support the people they serve.
• Resolve questions and remove barriers to accessing resources.
• Manage multiple concurrent cases while maintaining quality, accuracy, and response times.
• Handle inbound requests, document intake, assess needs, and identify resources.
• Conduct outreach to introduce the program, follow up on referrals, confirm needs, and help ensure access to resources.
• Communicate thoughtfully with patients, caregivers, partner staff, and employees through phone and written channels.
• Meet responsiveness metrics while maintaining a high standard of quality.

Benefits

• Excellent medical, dental, and life insurance.
• Generous paid time off.
• Parental leave.
• Opportunity to help define how a Series A digital health startup scales with enterprise clients.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed