Member Support Specialist

RxSaveCard • Chicago, IL

19h • Hybrid

About The Position

RxSaveCard is working to make healthcare more affordable and transparent by helping employees and their families access lower prescription drug prices through an employer-funded debit card and pharmacy savings network. The Member Support Specialist is an early-career role on a small, mission-driven team, serving as a friendly and supportive contact for members. The role works with members to resolve questions and understand their benefits, and collaborates with client success, marketing, product, and operations teams to improve processes and the member experience. The position offers potential to take on increasing levels of responsibility as the company grows.

Requirements

• Prior customer-facing work experience, such as retail, call center, or hospitality experience.
• Excellent written and verbal communication skills.
• Outgoing and personable, with an enjoyment of connecting with people.
• Tech-savvy and comfortable using spreadsheets, documents, and CRMs.
• Organized and detail-oriented.
• Passion for helping others and improving access to affordable care.
• Flexible schedule to support occasional requests outside of 9-to-5 hours.
• Chicago-based or able to work from the Chicago location part of the week.

Nice To Haves

• Project coordination or reporting experience.
• Bachelor’s degree; equivalent experience is also valued.

Responsibilities

• Support members by phone, chat, and email, and occasionally by video, to resolve questions and explain RxSaveCard benefits.
• Guide members through account setup, pharmacy savings, and payment card use.
• Document interactions and insights in the CRM for accurate tracking and reporting.
• Assist with coordination and reporting across operations, product, and client success teams.
• Identify trends and opportunities to improve the member experience.
• Represent RxSaveCard with empathy, professionalism, and positivity.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed