Wellbeing Concierge

Auberge Collection • Dallas, TX

3d

About The Position

The Wellbeing Concierge supports the spa’s daily operations by creating the daily appointment schedule, coordinating with therapists and staff, and responding to guest inquiries about services and products. The role uses strong organizational skills and a warm, welcoming demeanor to support an outstanding guest experience. The concierge maintains knowledge of spa treatments and wellness experiences, recommends services and enhancements, manages bookings and reservations, and completes accurate sales reconciliation and cash-out procedures. The position also involves monitoring spa cleanliness, coordinating with the Itinerary Design team and other hotel departments, addressing guest feedback, and supporting revenue through effective scheduling and yield management.

Requirements

• Strong communication and guest service skills.
• Attention to detail and a strong sense of urgency.
• Ability to multitask in a fast-paced environment.
• Outgoing, proactive, and service-driven personality.
• Ability to work a flexible schedule, including weekends and holidays.
• Professional appearance and demeanor.
• Team-oriented mindset and willingness to support multiple departments.

Nice To Haves

• Previous experience in customer service, hospitality, wellbeing, or a luxury resort environment.

Responsibilities

• Create the spa’s daily schedule of appointments and coordinate with therapists and staff.
• Maintain comprehensive knowledge of spa treatments and daily wellness experiences.
• Recommend services and enhancements through suggestive selling.
• Facilitate bookings and reservations, ensuring accurate sales reconciliation and cash-out procedures.
• Greet guests warmly and use name recognition multiple times during each guest’s visit.
• Respond to guest feedback in real time, work to ensure satisfaction, and communicate concerns to spa leadership promptly.
• Keep spa areas spotless by conducting hourly facility walkthroughs.
• Coordinate with the Itinerary Design team to keep guest experiences current and accurate.
• Respond to phone calls and email correspondence in a timely manner.
• Communicate with relevant departments to support a seamless guest stay.
• Maximize treatment and program revenue through effective scheduling and yield management.
• Learn the experiences offered at The Knox and speak confidently about other hotel departments.
• Participate in designated programs, daily rallies, and training.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed