Well-being Program Manager
About The Position
Be part of a dynamic team that crafts strategies to enhance colleague well-being! As a member of our Retirement, Benefits and Well-being team within Total Rewards, you’ll contribute to programs and services that help colleagues feel physically healthy, mentally strong, financially confident, and socially connected. Role Overview As the Well-being Program Manager, you will lead key well-being programs from start to finish. You will set the direction, improve how programs work, and help leaders make decisions using data. You will act as a subject matter expert (SME) in well-being. You will work with HR partners, business teams and vendors to deliver programs that are easy to use and make a real difference for colleagues. You will manage several core programs, including: Employee & Family Assistance Program (EFAP) – confidential counselling and support services TD Well-being app Well-being Ambassador Program (employee volunteers who promote well-being) Relationship with the Chief Medical Director (clinical advice and guidance)
Requirements
- University degree or equivalent experience
- 7+ years of experience in HR, well-being, employee experience or a related field
- Strong communication skills (written and verbal)
- Able to explain complex topics in a simple way
- Strong project management skills; able to manage multiple priorities
- Strong relationship-building and influencing skills
- Comfortable working across teams and with senior leaders
- Experience in employee well-being or health programs is an asset
- Comfortable using data and digital tools (e.g., web or mobile platforms)
- Proficient in Microsoft Office (Excel, PowerPoint, Word; Copilot is an asset)
Responsibilities
- Lead the design, delivery and improvement of well-being programs in Canada
- Ensure programs align with overall HR strategy and business needs
- Bring in external ideas and market trends to keep programs current
- Lead the rollout of new programs, campaigns and enhancements
- Act as a trusted advisor to HR and business leaders on well-being topics
- Partner across teams (e.g., HR, Inclusion, international teams) to align programs
- Tailor programs for different business needs where required
- Track key metrics (e.g., usage, engagement, outcomes)
- Use data to explain what is working and where to improve
- Present clear insights and recommendations to senior leaders
- Manage external vendors who deliver well-being services
- Oversee performance, service quality and ongoing improvements
- Partner with vendors to improve the well-being app and increase usage
- Ensure programs meet legal, privacy and risk requirements
- Manage program risks and escalate issues where needed
- Support audits, reporting and internal reviews
- Lead the Well-being Ambassador program
- Recruit and train volunteers
- Provide simple toolkits to support local activities
- Recognize and reward contributions
- Connect business teams to additional supports when needed (e.g., mental health training, onsite support)
Benefits
- health and well-being benefits
- savings and retirement programs
- paid time off
- banking benefits and discounts
- career development
- reward and recognition programs
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
