Welcome Gate Security Attendant | Playa Largo Resort & Spa, Autograph by Marriott

SHANER • Key Largo, FL

3h • Onsite

About The Position

The Welcome Gate Security Attendant is responsible for greeting arriving and departing guests and visitors in a friendly and professional manner. This role involves anticipating guest needs, responding promptly to requests, and resolving concerns to ensure guest satisfaction. The attendant will maintain knowledge of hotel services, amenities, policies, room availability, arrivals/departures, and group activities. Key duties include issuing parking passes, maintaining parking records, and following established vehicle and parking procedures. The attendant will also assist with vehicle staging and traffic flow at hotel entrances, ensuring clear access areas. Monitoring parking areas for safety hazards, unauthorized personnel, security concerns, vehicle incidents, or maintenance issues and reporting them to management is crucial. Following hotel procedures for vehicle accidents, breakdowns, and other parking-related incidents is also required. Maintaining the cleanliness and organization of assigned work areas and guest-facing spaces, accurately using hotel computer systems, and supporting daily departmental operations are essential. The role requires ensuring compliance with company, franchise, safety, and OSHA standards, promoting a safe, secure, and respectful work environment, and maintaining confidentiality of guest and employee information. Assisting with guest incidents, lost-and-found reporting, emergencies, and accident procedures as needed, and communicating effectively with management, coworkers, and guests are also part of the responsibilities. Completing required training, maintaining attendance standards, and performing additional duties as assigned are expected.

Requirements

• Strong customer service, communication, and problem-solving skills.
• Ability to work independently and collaboratively in a team-oriented environment.
• Ability to manage guest interactions while maintaining safety and operational standards.
• Flexible schedule availability, including weekends, holidays, and varying shifts.

Responsibilities

• Greet arriving and departing guests and visitors in a friendly, professional manner.
• Anticipate guest needs, respond promptly to requests, and resolve concerns to ensure guest satisfaction.
• Maintain knowledge of hotel services, amenities, policies, room availability, arrivals/departures, and group activities.
• Issue parking passes, maintain parking records, and follow established vehicle and parking procedures.
• Assist with vehicle staging and traffic flow at hotel entrances while ensuring driveways and designated access areas remain clear.
• Monitor parking areas and report safety hazards, unauthorized personnel, security concerns, vehicle incidents, or maintenance issues to management.
• Follow hotel procedures for vehicle accidents, breakdowns, and other parking-related incidents.
• Maintain cleanliness, organization, and appearance of assigned work areas and guest-facing spaces.
• Follow established operating procedures and accurately use hotel computer systems.
• Support daily departmental operations and ensure compliance with company, franchise, safety, and OSHA standards.
• Promote a safe, secure, and respectful work environment while maintaining confidentiality of guest and employee information.
• Assist with guest incidents, lost-and-found reporting, emergencies, and accident procedures as required.
• Communicate effectively with management, coworkers, and guests to support efficient hotel operations.
• Complete required training, maintain attendance standards, and perform additional duties as assigned.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed