Pool and Beach Supervisor | Playa Largo Resort & Spa

SHANER•Key Largo, FL

1d•Onsite

About The Position

The Pool and Beach Supervisor will be responsible for overseeing daily pool and beach operations, ensuring smooth opening, peak service, and closing procedures. This role involves monitoring cleanliness, organization, and presentation of all pool and beach areas, and ensuring all operational standards, safety procedures, and service protocols are consistently followed. The supervisor will also coordinate with other departments such as Food & Beverage, Recreation, Engineering, and Housekeeping to maintain service excellence and monitor weather conditions to implement operational adjustments as necessary. Additionally, the supervisor will provide day-to-day leadership, coaching, and support to pool attendants, towel attendants, beach attendants, and other support staff to ensure exceptional guest service and operational efficiency. This includes conducting daily pre-shift meetings, coordinating daily shift assignments and break coverage, training and mentoring team members, monitoring employee performance, and fostering a positive work environment.

Requirements

Experience in hospitality or customer service
Ability to satisfactorily communicate in English with guests, management and co-workers to their understanding.
High school graduate or equivalent.
Previous guest relations and/or training.
Ability to work outdoors in the elements.
Ability to swim

Responsibilities

Observes and patrols pool enforcing appropriate guest wristband regulations.
Greet all guests upon arrival, distribute towels, offer assistance with seating.
Take ownership of all guest requests and complaints, resolve issues immediately and follow up to ensure guest satisfaction.
Identify and report defects throughout the pool area, notify upper management immediately of hazards, injuries, equipment or processes that negatively affect the operations.
Maintain cleanliness of pool deck and facilities including straightening and stacking chairs & collecting soiled towels and trash throughout the shift.
Facilitate and maintain consistent pool safety programs, training and documentation to ensure the overall safety of guests in the pool area.
Maintain and strictly abide by state sanitation/health regulations and hotel requirements.
Maintain complete knowledge of bar/seat/station/ table numbers, capacity, hours of operation, Blue Water Adventures offerings & proper setup of the Sandbar and pool area.
Supervise daily pool and beach operations, ensuring smooth opening, peak service, and closing procedures.
Monitor cleanliness, organization, and presentation of all pool and beach areas.
Ensure all operational standards, safety procedures, and service protocols are consistently followed.
Coordinate with Food & Beverage, Recreation, Engineering, and Housekeeping departments to maintain service excellence.
Monitor weather conditions and implement operational adjustments as necessary.
Provide day-to-day leadership, coaching, and support to pool attendants, towel attendants, beach attendants, and other support staff to ensure exceptional guest service and operational efficiency.
Conduct daily pre-shift meetings to communicate operational priorities, service expectations, safety reminders, and departmental updates.
Coordinate daily shift assignments, break coverage, and ensure adequate team coverage throughout the shift.
Train and mentor team members on service standards, safety procedures, guest engagement, and departmental policies and procedures.
Monitor employee performance, reinforce company standards, and address routine operational and service issues in a timely manner.
Observe employee performance and identify coaching, counseling, and development opportunities.
Provide recommendations to management regarding employee performance, recognition, corrective action, and development needs.
Support management in fostering a positive, productive work environment by promoting teamwork, accountability, professionalism, and consistent service standards.
Other duties as assigned