Welcome Desk - River Shores

YMCA of West Bend•West Bend, WI

3d•Onsite

About The Position

Under the direction of the Membership Manager, the Welcome Desk Staff delivers courteous, caring, and quality service to members and participants. This role involves building relationships with and between members, volunteers, staff, and the communities served by the YMCA. The position requires excellent customer service, membership sales, and administrative tasks related to membership and program registration.

Requirements

Must be at least 18 years of age.
High School Diploma or equivalent required.
Strong interpersonal, problem-solving and customer service skills.
General clerical skills, including computer proficiency, phone operations, and cash handling.
Ability to relate to diverse groups of people required.
Must possess a valid driver’s license.

Nice To Haves

Current CPR, AED, and First Aid Certified preferred; required within 30 days of hire.
Bloodborne Pathogens/Child Abuse Prevention every year

Responsibilities

Provides excellent service to members, guests, and program participants in the branch and on the phone, contributing to member retention.
Interviews and/or tours prospective members; sells memberships.
Builds relationships with members; helps members connect with one another and to the YMCA.
Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
Registers for membership and/or programs by inputting data in the computer, collecting the proper payment and verifying the accuracy of information on YMCA forms.
Enters all transactions accurately and completely into the computer system. Balances all end of shifts and reports any discrepancies to the supervisor.
Applies all YMCA policies relating to member services.
Hands out locker keys and towels when necessary; monitors the locker rooms when required.
Answers the telephone, provides requested information, direct calls and takes accurate messages.
Performs other duties as assigned.