WELCOME DESK SUPERVISOR AND RE

MANDEL JEWISH COMMUNITY CENTER OF THE PALM BEACHES INC • Palm Beach Gardens, FL

4d • Onsite

About The Position

The Welcome Desk Supervisor & Rentals Coordinator at the Mandel JCC of the Palm Beaches is responsible for the Welcome Desk, overseeing room rentals, and ensuring agency compliance. This role requires providing exceptional customer service to all community members and staff, acting as the first point of contact for visitors, and providing program, class, and event information. The position also involves booking outside room rentals and internal room reservations, requiring a positive attitude and high standards of service and professionalism.

Requirements

• A minimum of 1-2 years' experience in customer services/guest services/hospitality.
• Strong proficiency using various computer programs and knowledge of a variety of computer software applications, such as, but not limited to Microsoft Office, including Excel and PowerPoint).
• Demonstrated ability to have positive and professional interactions with management, co-workers, vendors, and clients in a manner which encourages harmonious working relationships, enhances the image and reputation of the agency and promotes positive client/agency relations.
• A high level of communication and interpersonal skills; able to handle situations, including sensitive and confidential ones with demonstrated poise, tact and diplomacy.
• An ability to comprehend the consequences of various problem situations and to refer them to the appropriate people for resolution.
• Successful experience(s) working effectively with a wide range of constituencies in a diverse community.
• Strong organizational skills and an ability to work well independently as well as with others.
• Must work the days and hours to perform all assigned responsibilities and tasks and be punctual and timely in meeting all performance requirements, including but not limited to, attendance standards and work deadlines.
• Ability and willingness to participate in ongoing professional development activities in order to keep current on new developments in the field and to enhance skills already maintained.

Nice To Haves

• A flexible schedule! This position calls for working mornings, nights, weekends and holidays as needed.

Responsibilities

• Make all members and guests at the Mandel JCC feel welcome and comfortable.
• Greet and welcome all Mandel JCC guests in person and/or by phone with a smile and positive attitude, answer questions and direct to other colleagues in a positive manner.
• Provide program, class and event information (catalogs, flyers, etc.) and help community members register for these programs when needed.
• Ensure that all money collected is recorded and deposited timely as directed by the JCC's standard operating procedure.
• Supervise Front Desk Associates, assuring top-end customer service.
• Maintain the front desk and create schedules to ensure the front desk is always covered.
• Book outside room rentals, including meeting with interested customers, giving tours of the facility, taking payment, creating a contract, booking building services and security when needed, and being the event contact the day of the event.
• Book internal room reservations for JCC programs and events and work with security, building services, and any other department to make sure there is staff and appropriate set up.
• Provide administrative support to other departments.
• Perform other duties as assigned.

Benefits

• Health Benefits
• Competitive Pay
• Life, AD&D, Short Term Disability
• PTO: Vacation, Sick and Personal Days
• Voluntary Benefits: Pet Discount Program, Financial Wellness, Identity Theft Protection, Accident and Critical Illness
• Staff Discount on our Programs (FT and PT employees!)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed