Welcome Desk Associate- be FITNESS

Geronimo Hospitality Group•Waukesha, WI

8d•Onsite

About The Position

STEP INTO THE BIG LEAGUES Geronimo Hospitality Group ain't your normal work environment. We are a collection of award-winning boutique hotels, restaurants and clubs with cool people who believe THE STATUS QUO SUCKS and we do everything we can to live by that motto. At Geronimo Hospitality Group, we don’t raise the bar. We are the bar. We create destinations, not pit stops, and we’re looking for people who are ready to join a team that pushes boundaries and values hard work every day. beFITNESS beFitness is about living a happy, healthy life and pursuing the best version of ourselves. We focus on helping our members achieve their fitness goals and fulfilling all of their active lifestyle needs. In this role, you’ll be a key part of our team, ensuring that every guest leaves with a lasting impression. Your voice matters here—use it to build the future, make an impact, and continuously improve the guest experience. As the Welcome Desk Associate, you will be responsible for checking in members and guests upon their arrival to the club, creating a positive first impression and provide the highest level of member service and an inviting reception area. In addition to your general job duties, you will provide exceptional customer service, creating an environment of hospitality and luxury and consistently demonstrating a positive and professional attitude.

Requirements

16 years of age or older
Previous customer service experience
Basic computer knowledge
Punctual and can maintain a positive and professional attitude
Able to deal with unpleasant or angry people with the need to problem solve difficult situations
Able to adapt to a frequently changing environment
Able to stand for long periods of time
Able to use your hands to finger, handle or feel objects, tools or controls, and reach with hands and arms
Able to occasionally lift and/or move up to 50 pounds
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
U.S. Work Authorization

Responsibilities

Greet and check in members and guests upon arrival to the Club
Book appointments and reservations for members
Understand and anticipate the needs of our members; be attentive, listen carefully and follow through; provide exceptional customer service
Perform opening and/or closing duties, as required
Answer and transfer phone calls
Provide membership sales team with guest/prospect lead contact information
Walk through the facility and greet members, pick up abandoned towels, and keep floor clear of debris