Welcome Desk Associate

The New Children's Museum•San Diego, CA

9d•Hybrid

About The Position

The New Children’s Museum (NCM) is seeking a Welcome Desk Associate to provide welcoming, inclusive, and consistent customer service to all visitors. This role is crucial in representing the museum and fostering a warm, creative, and playful community that values social justice and amplifies youth voice. The associate will handle various visitor interactions, including processing sales, memberships, and inquiries, while also contributing to data management and team collaboration. The museum is committed to providing a welcoming space for all families and believes in the importance of diversity, equity, accessibility, and inclusion.

Requirements

High school diploma or equivalent.
Minimum of two years’ relevant experience in customer service, sales or retail.
Ability to provide excellent customer service skills under pressure.
Desire to learn about/communicate the Museum's mission, installations, studios, and programs with guests
Positive attitude and excellent team player
Reliable, dependable, adaptable, and flexible
Willingness to be certified in First Aid and CPR.
Fluency in English is required.

Nice To Haves

Experience working with databases preferred.
Knowledge of SQL is a plus.
Bilingual is a plus.

Responsibilities

Positively represents the New Children’s Museum by providing welcoming, inclusive and consistent customer service to all visitors.
Greets new and returning guests and contributes to the creation of a warm, welcoming, creative and playful community.
Fosters a community valuing social justice and amplifying youth voice.
Process retail sales in the gift shop and/or at the Welcome Desk using Lightspeed POS system.
Restock retail merchandise.
Greets guests and processes daily admission ticket purchases and membership transactions using Altru POS system.
Suggests, sells and processes new museum memberships.
May be stationed inside or outside to speak with visitors, members and potential members at the front desk, throughout the museum, or outside when there are lines or events.
Data entry and generating reports from database.
Respond to in-person customer inquiries.
Answers and routes to the appropriate party, incoming museum mainline phone calls.
Processes donation requests from community groups.
Provides information on NCM programs and services, including but not limited to school visits, camps, events, and membership to visitors.
Records any visitor items left on property into an internal tracking sheet and stores the items in a secure manner in back of house, daily.
Participates in morning and afternoon team huddles.
Participates in regular team trainings.
Staffs evaluation stations as needed and supports evaluation collection with visitors and program participants as required.
Other reasonable duties as assigned.