Frisco Landing Welcome Desk Coordinator

University of North Texas System•Frisco, TX

7d•$36,500•Onsite

About The Position

This in-person position will serve as a positive and helpful presence as the Welcome Desk Supervisor for the front desk at Frisco Landing. This person will be the building gatekeeper and assist with trouble shooting/problem solving for student needs and maintain excellent communication channels with all unit leaders to ensure up to date information is shared with staff, students and visitors. The Welcome Desk Supervisor will ensure that timely and accurate data is collected and kept on those who communicate with the front desk. This person will supervise a team of student employees.

Requirements

Associate's degree and three years of moderately responsible and varied office administration or business management experience; or any equivalent combination of experience, education, and training.
Exceptional customer service skills.
Intermediate Microsoft Office skills.
Ability to work under pressure, to adjust to constant changes, to handle multiple tasks, and to coordinate the work of others.
Ability to keep complex records, to assemble and organize data of complex nature, and to prepare and submit reports in acceptable formats.
Ability to conceptualize, plan and organize multiple assignments effectively.
Ability to work on complex and confidential tasks utilizing judgment, tact, and resourcefulness.
Skill in developing and maintaining good working relationships.
Knowledge of policies, practices, procedures and terminology of assigned function.
Communicating with others to exchange information.

Nice To Haves

Bachelors Degree
Prior supervisory work or team lead to other peer workers
Proficient in Microsoft Office suite, mainly Word, Excel, PowerPoint, TEAMS
Excellent communication skills, particularly in helping to clarify complicated messages and repackage them in easy terms for front desk team or student/visitors

Responsibilities

Be a positive and helpful front facing presence to all who enter the building.
Act as a gatekeeper for visitors and students offering assistance wherever possible.
Assist with trouble shooting and devising processes to keep Welcome Desk efficient.
Keep frequent communication channels open with departments housed within Frisco Landing to ensure up to date information is shared with the Welcome Desk Team for optimal customer service delivery.
Lead Welcome Desk Partner committee meetings to uncover deficiencies and improve collaboration.
Ensure that timely and accurate data are kept at all times on those who approach and and communicate with the Welcome Desk so that appropriate assessment can be gathered, interpreted and shared with campus partners.
Utilize FERPA training to be able to handle student records with care and confidentially.
Ensure student workers are well versed in FERPA rules to ensure compliance.
Create a variety of safety readiness training working with UNT PD, Frisco PD and risk management to be able to respond to building emergencies and handle appropriately.
Serve as a member of the UNT at Frisco Safety Committee.
Implement all training for Welcome Desk staff on UNT policies and procedures and offer continued support, scheduling, supervision and timely performance evaluations.
Act as a positive representative of the UNT and thus a constant role model for Welcome Desk team and other UNT employees.