Frisco Landing Welcome Desk Coordinator

University of North Texas System•San Francisco, CA

8d•Onsite

About The Position

Welcome to the University of North Texas System. The UNT System includes the University of North Texas in Denton and Frisco, the University of North Texas at Dallas and UNT Dallas College of Law, and University of North Texas Health Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000+ students across our system, and awarding nearly 12,000 degrees each year. We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education. We champion a people-first values-based culture where We Care about each other and those we serve. We believe that we are Better Together because we foster an environment of respect, belonging, and access for all. We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities. We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure. Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team. Learn more about the UNT System and how we live our values at www.UNTSystem.edu. Frisco Student Services delivers holistic and student-centered programs that support our students from the moment they walk through our doors until the day they walk across that stage as graduates. Working closely with faculty and industry partners, we strive to create an environment that cultivates the academic, personal and professional success of the UNT at Frisco population.

Requirements

Associate's degree and three years of moderately responsible and varied office administration or business management experience; or any equivalent combination of experience, education, and training.
Exceptional customer service skills.
Intermediate Microsoft Office skills.
Ability to work under pressure, to adjust to constant changes, to handle multiple tasks, and to coordinate the work of others.
Ability to keep complex records, to assemble and organize data of complex nature, and to prepare and submit reports in acceptable formats.
Ability to conceptualize, plan and organize multiple assignments effectively.
Ability to work on complex and confidential tasks utilizing judgment, tact, and resourcefulness.
Skill in developing and maintaining good working relationships.
Knowledge of policies, practices, procedures and terminology of assigned function.
Utilize FERPA training to be able to handle student records with care and confidentially.
Must submit a minimum of two professional references as part of their application.

Nice To Haves

Bachelors Degree
Prior supervisory work or team lead to other peer workers
Proficient in Microsoft Office suite, mainly Word, Excel, PowerPoint, TEAMS
Excellent communication skills, particularly in helping to clarify complicated messages and repackage them in easy terms for front desk team or student/visitors

Responsibilities

Be a positive and helpful front facing presence to all who enter the building. A gatekeeper for visitors and students offering assistance wherever possible.
Assist with trouble shooting and devising processes to keep Welcome Desk efficient.
Keep frequent communication channels open with departments housed within Frisco Landing to ensure up to date information is shared with the Welcome Desk Team for optimal customer service delivery.
Lead Welcome Desk Partner committee meetings to uncover deficiencies and improve collaboration.
Ensure that timely and accurate data are kept at all times on those who approach and and communicate with the Welcome Desk so that appropriate assessment can be gathered, interpreted and shared with campus partners. This data is critical to determine funding for additional support.
Utilize FERPA training to be able to handle student records with care and confidentially. Ensure student workers are well versed in FERPA rules to ensure compliance.
Create a variety of safety readiness training working with UNT PD, Frisco PD and risk management to be able to respond to building emergencies and handle appropriately.
Serve as a member of the UNT at Frisco Safety Committee.
Implement all training for Welcome Desk staff on UNT policies and procedures and offer continued support, scheduling, supervision and timely performance evaluations.
Act as a positive representative of the UNT and thus a constant role model for Welcome Desk team and other UNT employees.