Welcome Desk Representative - Full time

Children's National Hospital

2d • $18 - $29 • Onsite

About The Position

Responsible for providing comprehensive information services and assistance to patients, parents and visitors who access the Hospital directly. Assist in providing work direction to Volunteer staff at Welcome Desk.

Requirements

• High School Diploma or GED (Required)
• At least 2 to 3 years of related experience in customer service. (Required)
• Must possess the ability to resolve problems and respond to complaints in a positive, productive manner.
• Must be able to work amid constant distraction and deal courteously and effectively with several requests simultaneously.

Nice To Haves

• 1 year experience in a hospital industry or comparable experience in a hospital volunteer services program. (Preferred)
• Ability to speak Spanish desirable.

Responsibilities

• Act as a liaison between patients, parents, staff, volunteers, visitors and the hospital.
• Demonstrate, as a high priority, to place and serve internal and external customers in a timely, courteous manner.
• Follow up until needs of the customer are met.
• Process and record cab requests; communicate with staff and family in regard to the timeliness of cabs.
• Interpret hospital policies and procedures to volunteers, staff and visitors with respect and consideration.
• Create and maintain an atmosphere of warmth, personal interest and positive concern as well as a calm environment in the atrium.
• Speak up when team members appear to exhibit unsafe behavior or performance
• Continuously validate and verify information needed for decision making or documentation
• Stop in the face of uncertainty and takes time to resolve the situation
• Demonstrate accurate, clear and timely verbal and written communication
• Actively promote safety for patients, families, visitors and co-workers
• Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance

Benefits

• Comprehensive health coverage, including medical, prescription, infertility, and transgender health services.
• Generous paid time off, including vacation accrual from day one, sick leave, holidays, and a personal day.
• Financial wellness support, including a 401(k) plan and healthcare and dependent care spending accounts.
• Employer-paid life, AD&D, and long-term disability coverage, with optional supplemental plans.
• Additional perks, including tuition assistance, fitness resources, employee assistance, commuter benefits, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED