Welcome Center Receptionist

Grace Place for Children and Families•Naples, FL

23h•Onsite

About The Position

Under the leadership and guidance of the Bright Beginnings Assistant Manager and Elementary program manager the Welcome Center Receptionist will be an integral member of the Family Literacy and Afterschool Team. The Welcome Center Receptionist will be primarily responsible for facilitating a welcoming atmosphere in the Welcome Center; orienting guests, volunteers, and families as they arrive; and for providing data entry and production support to the Family Literacy and Elementary Afterschool Team. The Welcome Center Receptionist will carry out duties to assist the daily operations and delivery of high-quality service and programming.

Requirements

High School Diploma or GED required.
Bi-lingual: English and Spanish, required.
Customer focus
Strong organizational and time management skills.
Strong interpersonal skills – ability to interact with a wide range of stakeholders and staff members, to communicate in both written and oral form and to listen effectively and respond to a range of needs and concerns.
Proficiency in Microsoft Word and Excel, use of internet and basic computer skills.
Willing to obtain and maintain DCF Certification and continuing education as needed.
Current First Aid and CPR Certificates (can obtain within 90 days of employment).
Willingness to submit to Fingerprinting and Background Checks.
All applicants must successfully complete required State and National background screening as a condition of employment prior to beginning work at Grace Place for Children and Families. Screening is conducted in accordance with applicable Florida law, including Chapter 435, Florida Statutes, and, when applicable, Chapter 408, Florida Statutes.
Background check, fingerprinting required.

Nice To Haves

Minimum of two years of related experience preferred.

Responsibilities

Welcome and greet all visitors.
Aid in the maintenance of security by following procedures, monitoring sign-in book, and issuing visitor badges.
Assess all walk-in inquiries and direct to appropriate department/program.
Answer all incoming calls, assess needs, and direct to appropriate department/program.
Keep the front desk area, conference room, and office kitchenette clean and organized.
Update monthly Family Literacy Calendar.
Maintain inventory of office and program supplies and assist in the ordering of supplies as requested.
Maintain clean and organized office supply closets.
Accept donations, obtain the information of the donor, and ensure the donation goes to the correct location. Notify the Development team for donations of cash or check.
Ensure all deliveries dropped off at the front office are picked up as soon as possible by recipient to maintain a clutter free environment at all times.
Assist programs with data entry into the Effort to Outcome System.
Receive tasks from the Bright Beginnings and afterschool program; complete tasks as requested and within the timeframe given.
Provide printing, laminating, assembling, and duplicating services.
Assist in communication with families as requested.
Provide support to potential students and families.
Assist in the recruitment and retention of Grace Place students.
Performs any other duties or responsibilities as requested.