Welcome Center Agent
Wyndham Hotels & Resorts•San Antonio, TX
•Onsite
About The Position
Responsible for welcoming our guests prior to checking into their hotel. Processing all check-in paperwork, converting Vacation Getaway guest to tour, and provide excellent customer service by offering information and answering guest questions.
Requirements
- Customer service and/or sales experience preferred
- High School or Equivalent required
- College Degree preferred
- Must be Positive, Upbeat and Professional at all times
- General knowledge of smart devices
Responsibilities
- Converting all vacation getaway guest to tour our property.
- Ticket sales to all guest types and ensuring accurate account of ticket sales to monies collected.
- Processing all guests, identifying qualifications, gifts to be received and accurate directions to hotels.
- Scheduling tour times for guests according to allocations.
- Superb customer service.
- Positive and upbeat attitude to ensure great work environment.
- Entering guest information into CRS.
- Any other duties as requested by management.
Benefits
- Medical
- Dental
- Vision
- Flexible spending accounts
- Life and accident coverage
- Disability
- Paid time off
- Parental leave
- Holidays
- Wish day paid time to volunteer at an approved organization of your choice
- 401k with employer match
- Legal and identify theft plan
- Voluntary income protection benefits
- Wellness program
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
