Welcome Center Concierge - Beverly & Soul Center YMCA

YMCA OF THE NORTH SHORE INC • Beverly, MA

8d • $15 - $17 • Onsite

About The Position

Join the YMCA of the North Shore and help create a welcoming experience that makes a difference every day! We're currently hiring Member Services Representatives at both the Beverly YMCA and the Soul Center YMCA. As the first point of contact for our members and guests, you'll play a key role in creating a friendly, inclusive environment while helping individuals and families connect with everything the YMCA has to offer.

Requirements

• Applicants must be at least 18 years of age to work opening or closing shifts. Applicants who are 16 or 17 years old are eligible to work all other shifts.
• High school diploma, GED/HiSET, or equivalent preferred.
• Friendly, outgoing personality with a passion for helping others.
• Strong interpersonal and customer service skills with the ability to build positive relationships with members, guests, and staff from diverse backgrounds.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to multitask and prioritize responsibilities in a fast-paced environment.
• Basic computer proficiency and the ability to learn membership, registration, and point-of-sale systems.
• CPR and First Aid certification required or the ability to obtain certification upon hire.
• Ability to sit, stand, walk, and move throughout the facility for extended periods.
• Frequent use of computers and other office equipment.
• Must be able to lift and carry up to 25 pounds.
• Ability to communicate effectively with members, guests, and coworkers in person and over the phone.
• Must be able to maintain awareness of the Welcome Center environment and respond quickly and appropriately to emergencies or unexpected situations.
• Ability to work in a fast-paced, member-focused environment while maintaining a positive, welcoming, and professional demeanor.

Nice To Haves

• Previous customer service, hospitality, retail, or front desk experience is preferred but not required.
• Current high school and college students are encouraged to apply.
• Previous customer service, hospitality, retail, or front desk experience is a plus but not required.

Responsibilities

• Greet members, guests, and visitors with a warm, welcoming attitude.
• Build positive relationships that help members feel connected to the YMCA community.
• Answer questions, resolve concerns, and provide exceptional customer service.
• Assist members with program registrations, account updates, and membership needs.
• Recommend YMCA programs and services based on members' interests and goals.
• Process memberships, registrations, and transactions accurately.
• Manage member check-ins, phone calls, and Welcome Center operations.
• Maintain accurate member records using YMCA systems.
• Stay informed on YMCA programs, schedules, policies, and procedures to provide accurate information.
• Help maintain a safe, clean, and welcoming Welcome Center environment.
• Respond appropriately to emergencies and follow YMCA safety procedures.
• Work collaboratively with teammates and other departments to provide an exceptional member experience.
• Model the YMCA's core values of Caring, Honesty, Respect, and Responsibility in every interaction.

Benefits

• Free YMCA membership and employee discounts on programs
• Paid training and professional development
• Opportunities for advancement across YMCA of the North Shore locations
• Retirement plan with a 12% employer contribution (once vested; no employee match required)
• Sick time accrual

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED