Welcome Center Agent

University of Wisconsin Hospitals and Clinics Authority • Madison, WI

1d • Onsite

About The Position

Work Schedule: 80% FTE position, 32 hours per week. Shifts will be scheduled Monday - Friday, 8:00 am - 4:30 pm, with Tuesday off. Hours may vary based on the operational needs of the department. Be part of something remarkable Join the #1 hospital in Wisconsin! We are seeking a Welcome Center Agent to: Address first call resolution for customers needing information, or assisting with general inquiries pertaining to services that UW Health provides. Initiate a smooth transition for patients entering the UW Health system.

Requirements

• Associate's Degree or Bachelor’s degree in Business Administration, Healthcare, or other related field
• High School Diploma

Nice To Haves

• Previous experience working in scheduling, registration, or a call center
• Previous experience using Epic Cadence and Prelude software

Responsibilities

• Address first call resolution for customers needing information, or assisting with general inquiries pertaining to services that UW Health provides.
• Initiate a smooth transition for patients entering the UW Health system.

Benefits

• health and dental insurance
• paid time off
• retirement plans
• two-week paid parental leave
• adoption assistance
• Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance.
• Access to great resources through the UW Health Employee Wellbeing Department that supports your emotional, financial, and physical well-being.
• Tuition benefits eligibility - UW Health invests in your professional growth by helping pay for coursework associated with career advancement.
• The opportunity to earn a referral bonus for referring friends, former colleagues or others to apply for open, posted positions.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: Associate degree