Weekend Intake Remote - Intake/Admissions Coordinator

Enterhealth • Plano, TX

15h • Remote

About The Position

Enterhealth is seeking a compassionate, dependable Weekend Intake Coordinator to support prospective clients and their families during weekend hours. Enterhealth provides addiction and mental health treatment through a residential Ranch in Van Alstyne, Texas, and outpatient services in Dallas. This full-time, remote position serves as an important first point of contact for people exploring treatment and helps coordinate a smooth admissions process.

Requirements

• Strong telephone, customer service, and organizational skills.
• Ability to communicate calmly and respectfully with individuals and families experiencing stress.
• Attention to detail and comfort using electronic records and communication systems.
• Ability to work independently while staying responsive to the team.
• Reliable internet access and a private workspace that supports confidential conversations.
• Availability for required weekend coverage from Friday at 5:00 p.m. through Monday at 8:30 a.m.

Nice To Haves

• Experience in behavioral health intake, admissions, healthcare coordination, or a related field preferred.

Responsibilities

• Respond promptly to incoming calls and inquiries from prospective clients, families, and referral sources.
• Explain Enterhealth's programs, services, and admissions process.
• Gather and document intake information accurately and confidentially.
• Coordinate with clinical and nursing staff regarding potential admissions and next steps.
• Follow up on inquiries and pending admissions.
• Communicate admissions updates and provide a thorough handoff to the weekday team.
• Recognize urgent concerns and follow established escalation procedures.
• Maintain professional, compassionate communication during sensitive conversations.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed