Admissions Coordinator (Remote)

Pyramid Healthcare•King of Prussia, PA

17h•Remote

About The Position

Pyramid Healthcare is seeking an Admissions Coordinator to support its behavioral healthcare services, including psychiatry, addiction recovery, mental health treatment, and eating disorder treatment. This remote position handles incoming and outgoing communications, initial patient prescreening, and patient scheduling using electronic medical record (EMR) and marketing systems. The role requires efficient, empathetic communication with callers, including the ability to respond to psychiatric crisis calls and work autonomously in high-stress situations. The position may involve travel to corporate facilities and offices. The listed schedule is Thursday–Saturday, with hours also stated as Tuesday–Friday, 10:30 a.m.–7:00 p.m., and Saturday, 8:30 a.m.–5:00 p.m. The starting compensation is $18 per hour; final compensation depends on skills, experience, and qualifications. Full-time positions are offered a benefits package that includes medical, dental, and vision insurance; flexible spending accounts; life insurance; paid time off; a 401(k) with company match; tuition reimbursement; employee recognition programs; and referral bonus opportunities.

Requirements

High school diploma.
Strong written and verbal communication skills.
Ability to retain and recall knowledge related to EMR and marketing applications, as well as behavioral health.
Exceptional interpersonal and rapport-building skills, including listening, patience, and empathy.
Ability to manage time and organize workflow so calls are handled efficiently and promptly.
General knowledge of behavioral health and the public’s needs related to mental health and substance use.
Ability to work autonomously and, at times, in high-stress situations involving psychiatric crisis calls.
Ability to perform the essential duties satisfactorily, with reasonable accommodations available for individuals with disabilities.

Nice To Haves

At least 1 year of customer service experience preferred.
At least 1 year of healthcare-related work experience preferred.

Responsibilities

Answer calls through appropriate call queues.
Resolve callers’ questions or route calls to the appropriate site or department.
Complete call-related documentation in EMR and marketing systems.
Conduct initial prescreening and determine scheduling appropriateness based on exclusionary guidelines.
Schedule new and returning patients in the EMR system.
Follow up to resolve outstanding issues and complete scheduling of LOCA for new and returning patients.
Make outbound calls and handle related tasks, including voicemails, faxes, web submissions, and team email monitoring.
Maintain performance against KPIs and performance and quality review measures.