Web, UX, and Digital Experience Designer

Artemis Arc•UNAVAILABLE, UNAVAILABLE

7h•Remote

About The Position

Artemis is seeking a full-time Web/UX/Digital Experience Designer to lead user experience and digital design support for CBP’s Trusted Traveler Programs, including Global Entry. The designer will create UX and graphic design mock-ups for CBP.gov Trusted Traveler Program web pages, mobile application features, SMS messaging, and email communications, and provide advisory design guidance to improve the application, enrollment, and arrival experience for members and prospective applicants. Work will align with Department of Homeland Security (DHS)-mandated Customer Experience (CX) and UX priorities and existing DHS and CBP branding. The role calls for a self-starting, proactive problem solver and action-oriented team player with experience in user experience design, web and digital design, and creating digital experiences for large, public-facing programs. The position is contingent upon client approval and the ability to meet security requirements. Remote work is anticipated, with occasional travel for client engagements potentially required.

Requirements

At least 3 years of experience.
Bachelor’s degree in a related field, such as interaction design, human-computer interaction, graphic design, or communications.
Portfolio demonstrating UX/UI design for websites, mobile applications, and email or SMS communications.
Proficiency with industry-standard design and prototyping tools, such as Figma, Adobe XD, or Adobe Creative Cloud.
Experience developing wireframes, user flows, information architecture, and responsive design mock-ups.
Working knowledge of Section 508 and WCAG accessibility standards.
Experience designing within established brand guidelines.
Strategic thinking and a forward-looking approach to marketing trends and technologies.
Strong problem-solving and critical-thinking skills.
Ability to manage competing deadlines.
Experience supporting complex projects and transformation efforts within the federal government.
Comfort supporting complex client relationships.
Ability to obtain and maintain a public trust clearance.
Legal authorization to work in the U.S.

Nice To Haves

Strong critical-thinking, analytical, and time-management skills.
Proven ability to organize, prioritize, and work well with others.
Ability to communicate thoughts, ideas, and solutions logically in writing and orally.
Ability to stay calm under pressure and in a fast-paced environment.
Ability to receive client feedback and implement changes quickly and effectively.
Ability to get up to speed quickly on complex issues.
Desire to work in a fast-paced, rapidly evolving environment.

Responsibilities

Create UX and graphic design mock-ups for Trusted Traveler Program website pages, SMS messages, email communications, and mobile application features.
Design approximately 20 SMS messaging and email mock-ups per year for CBP review and approval.
Provide advisory design and mock-up support for CBP.gov Trusted Traveler Program pages, including web mock-ups, information architecture recommendations, and responsive desktop and mobile layouts.
Develop training and reference materials to enable CBP staff to maintain changes to CBP.gov Trusted Traveler Program pages.
Map traveler journeys throughout the Global Entry continuum—application, processing, enrollment, and arrival—to identify pain points and recommend design improvements supporting DHS CX and UX priorities.
Assist in developing wayfinding requirements and mapping for arrival applications.
Design digital advertisements, web banners, and interactive creative supporting the annual integrated marketing campaign and media buy plan.
Ensure digital designs follow DHS and CBP branding and build on existing communication plans, research, designs, and campaign assets.
Design layouts that accommodate English and the 10 currently supported foreign languages, including right-to-left scripts such as Arabic, as well as languages added in the future.
Apply accessibility best practices, including Section 508 standards, to digital mock-ups and designs.
Prepare editable, production-ready source files of web and digital designs for the Portfolio of Materials Produced delivered to CBP.
Collaborate with the Web/Digital Social Media Director, creative team members, and CBP stakeholders to incorporate feedback and deliver work on schedule.