Web Product Coordinator
About The Position
As our Web Product Coordinator, your day revolves around ensuring our benefits web portal operates accurately and efficiently for both new and existing groups. You start by reviewing updates and verifying information to ensure compliance and accuracy, while also monitoring vendor connections and system integrations that help keep the portal functioning smoothly. Throughout the day, you track website usage data, generate statistics for reporting and group reviews, and work closely with internal departments to ensure group changes are implemented correctly and on time. Whether you're troubleshooting an issue, validating information, or coordinating updates behind the scenes, your attention to detail helps create a dependable and seamless experience for those who rely on our systems every day.
Requirements
- High School Diploma
- Solid understanding of benefit plan structures, networks, and eligibility processes
- Ability to manage confidential information with professionalism and discretion, and a customer-service-focused mindset
- Solid understanding of benefit plan structures, networks, and eligibility processes
- Ability to work independently, adapt in a fast-paced environment, and collaborate effectively across teams
- Proficiency in Microsoft Office and other business systems
- Ability to pass a Background Check and Drug Screening
Nice To Haves
- Experience working with benefits administration systems, data management, or web-based platforms
- Attentive to detail, organizational and multitasking abilities
- Excellent written and verbal communication skills
- Strong problem-solving and troubleshooting skills
Responsibilities
- Reviewing updates and verifying information to ensure compliance and accuracy
- Monitoring vendor connections and system integrations
- Tracking website usage data
- Generating statistics for reporting and group reviews
- Working closely with internal departments to ensure group changes are implemented correctly and on time
- Troubleshooting issues
- Validating information
- Coordinating updates
Benefits
- Competitive pay
- Supportive team environment
- Opportunities to grow your career
- Health, dental, and vision insurance
- PTO
- Life insurance
- Short- and long-term disability
- HSA/FSA
- 401(k) with company match
- Education assistance
- Employee assistance program
- Growth opportunities
- Wellness programs
- Sponsored health clinic
- Company parties
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
