Senior Product Consultant (Web)

APPLY•Vancouver, BC

1d•CA$100,000 - CA$150,000•Hybrid

About The Position

APPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality. We are the partner of choice for brands like Arc'teryx, NFL, Lululemon, and Kraft Heinz. For more information, visit applydigital.com.

Requirements

Capable of detecting the main projects, initiatives, and epics that must be executed to achieve the expected business results.
Effective communicator and facilitator, and able to successfully manage expectations.
Good at techie speak and non-techie speak. Have collaborated in multidisciplinary teams, able to convey technical concepts to non-technical people as well as turn business, UX, and design requirements into technical specifications.
Experienced with stakeholder relationship management and know how to read and engage a room.
Experienced with backlog management, sprint planning, and roadmapping exercises, and able to generate spaces and workshops to define approaches and align solutions.
Understanding of Sports & Entertainment design, along with html and next.js processes.
Excellent grasp of creating and reviewing accessibility requirements, specifically WCAG 2.2 and high proficiency in using accessibility assessment tools and software.
A creative leader, a team player, and a problem solver.

Responsibilities

Build and champion product strategies and vision throughout client engagements, as well as brief and inspire internal team members to deliver on that vision.
Retrieve and analyze feedback from customers, stakeholders, other teams, and various research methods, workshop facilitation methodologies to shape requirements, features and end products.
Take ownership over creating product plans and roadmaps with the buy-in of executive stakeholders.
Prepare, review and present product requirements documents (PRD) - be meticulous in ensuring requirements of all types (client, business, user experience, design, technical, non-functional) are understood, documented, kept up-to-date, conflicts resolved, and finally communicated in a timely fashion to team members and client stakeholders.
Organize product releases and priorities properly, ensuring compliance with business value expectations.
Prepare recommendations to track product use and impact end users - define measurement plans for the digital products that we design and build. Build your skills using a repertoire of analytics tools.
Ensure requirements have been delivered to specifications, defects have been managed through to resolution, and assess readiness for launch.
Continuously prepare recommendations to expand product base and vision - based on data and research-driven insight.
Add value to the team - you are not just an order-taker. You understand what it means to drive ROI through business and customer value, you understand the constraints from all directions, and you use your consultative skills to make recommendations to move vision forward.
Build and maintain strong relationships with the client along with third party vendors.