Web Content and Tier 2 Integration Specialist (REMOTE)

Koniag Government Services, LLC • Chantilly, VA

3d • $56,500 - $65,000 • Remote

About The Position

Koniag Professional Services, LLC, a Koniag Government Services company, is seeking a Web Content and Tier 2 Integration Specialist with an active Secret security clearance to support KPS and a government customer. The position is remote and combines hands-on web content management with application and integration support. The specialist creates, maintains, and publishes content across public-facing and internal websites and applications, while providing Tier 2 troubleshooting for content management systems, website functionality, application integrations, user access, and related digital services.

The specialist works with Operations Managers, content and technical teams, developers, and government stakeholders to investigate issues, coordinate resolutions, maintain accurate documentation, and support a consistent and reliable digital experience. The role also provides project and operational support by coordinating requests, requirements, dependencies, schedules, documentation, and activities across teams.

Requirements

• Must hold an active Secret clearance supported by a Tier 3 background investigation.
• 3–5 years of experience supporting websites, web applications, content management systems, digital content, application support, or related technical operations.
• Experience using enterprise content management systems to create, maintain, and publish website content.
• Experience troubleshooting website or web application issues beyond basic Tier 1 support.
• Experience coordinating technical issues across content, operational, and development teams.
• Experience documenting technical issues, troubleshooting activities, resolutions, and escalation information.
• Working knowledge of content management systems and website publishing processes.
• Understanding of modern web technologies, including HTML and CSS, and ability to troubleshoot basic presentation and content issues.
• Understanding of website architecture, navigation, links, forms, media, and common browser-related issues.
• Understanding of application troubleshooting, incident management, and Tier 2 escalation processes.
• Ability to investigate and document issues involving web applications and connected systems.
• Familiarity with user access, roles, permissions, and authentication concepts.
• Ability to use browser-based troubleshooting and diagnostic tools to investigate website and application issues.
• Strong analytical and technical troubleshooting ability.
• Strong written and verbal communication skills.
• Ability to translate technical issues into understandable language for operational and program stakeholders.
• Strong attention to detail when managing digital content and technical documentation.
• Ability to distinguish between content, configuration, integration, and application-development issues.
• Ability to manage multiple incidents, content requests, and project activities simultaneously.
• Strong problem-solving and follow-through skills.
• Ability to work effectively across content, operations, development, infrastructure, and government stakeholder teams.
• Ability to follow established processes while identifying opportunities to improve troubleshooting and support procedures.
• Strong customer service orientation and ability to work effectively in an SLA-driven environment.

Nice To Haves

• Bachelor’s degree in communications, information technology, computer science, web development, digital media, or a related field; relevant professional experience may be considered in place of a degree when permitted by contract requirements.
• Experience supporting federal government or DoD programs.
• Experience with WordPress or comparable enterprise content management platforms.
• Familiarity with REST APIs, JSON, and web service integrations.
• Familiarity with application interfaces and integration troubleshooting.
• Experience with ITSM or service management platforms used to document and track incidents.
• Experience with source control, issue tracking, or development collaboration tools.
• Familiarity with testing activities performed as part of application updates and releases.
• Knowledge of Section 508 accessibility and accessible web content practices.
• Experience supporting websites or applications operating within secure federal or DoD environments.

Responsibilities

• Create, update, maintain, and publish content for public-facing and internal websites and applications using content management systems.
• Ensure content is accurate, current, properly formatted, and consistent with established content and design standards.
• Coordinate content updates through established review and government approval processes.
• Maintain a consistent look and feel across assigned websites and digital applications.
• Support Operations Managers and program stakeholders in implementing communications and content requirements.
• Manage standard operating procedures and administrative guides for website and application content management.
• Coordinate updates and changes across content, design, operations, and technical teams.
• Maintain online content inventories, schedules, and related documentation.
• Review website content and functionality for broken links, outdated information, formatting issues, and other user-facing problems.
• Support web-based communications, events, webinars, and other digital activities as required.
• Provide Tier 2 support for websites, content management systems, web applications, and associated integrations.
• Investigate incidents escalated from Tier 1 and determine the source and scope of website, application, content, configuration, access, or integration issues.
• Troubleshoot CMS functionality, authentication, permissions, web forms, links, content publishing, application behavior, and system interfaces.
• Replicate reported issues and document troubleshooting steps, findings, and resolution activities.
• Resolve incidents through content, configuration, permissions, or documented administrative actions where possible; escalate other issues to development or Tier 3 support.
• Coordinate with developers and technical teams on issues requiring code changes, infrastructure support, application modifications, or deeper investigation.
• Validate fixes and application changes before closing incidents or returning them to users.
• Monitor and track recurring issues and support corrective action when needed.
• Troubleshoot website and application integrations and information exchange between connected systems.
• Maintain technical and operational documentation, including knowledge base articles, troubleshooting procedures, known issues, and support guides.
• Provide complete technical documentation when escalating issues to development, engineering, or Tier 3 support teams.
• Support testing and validation of website, CMS, application, and integration changes before production release.
• Collect and analyze customer requests, project requirements, and technical issues to determine appropriate actions and support requirements.
• Coordinate schedules, requirements, dependencies, and activities across internal and external teams.
• Provide project support through documentation management, status tracking, task coordination, and follow-up.
• Work with Operations Managers and cross-functional teams to complete assigned activities and meet established milestones.
• Maintain project, content, application, and technical support documentation.
• Participate in meetings with government customers, Operations Managers, developers, designers, writers, and other supporting personnel.
• Communicate technical issues and solutions clearly to technical and non-technical audiences.
• Support the development and maintenance of processes that improve website operations, content management, and Tier 2 support.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid time off
• Paid parental leave
• Life insurance
• Disability insurance
• Flexible spending accounts
• Commuter benefits
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed