Weatherization Program Administrator

Community Action Lehigh Valley•Lower Saucon Township, PA

7d•$20 - $20•Onsite

About The Position

The Weatherization Program Administrator helps weatherization and energy-assistance services run on time and in accordance with program requirements. The role guides homeowners from intake through enrollment, schedules audits and inspections, coordinates updates with contractors, utilities, partners, and staff, and maintains accurate, complete, and compliant records and reports. The administrator also assists with invoice processing and reconciliations as needed. The position is based at the Forte Building in Bethlehem, Pennsylvania, and involves handling calls, walk-ins, and follow-ups; updating the state weatherization database; reviewing files; maintaining the priority list; preparing outreach mailings; and organizing records for reporting. The role may include attending local community events and occasionally addressing evening or Saturday needs. The administrator works with customers and a range of internal and external partners to help households access services that support safer, more energy-efficient homes.

Requirements

High school diploma or equivalent.
Experience in program administration, client intake, eligibility determination, recordkeeping, or a similar service-oriented environment.
Strong data-management skills, including entering, maintaining, and reviewing information in electronic databases and keeping program files accurate and up to date.
Proficiency in Microsoft Office and Windows-based systems.
Excellent communication, interpersonal, organizational, and customer-service skills.
Strong attention to detail and ability to review financial and program documentation accurately while maintaining confidentiality.
Ability to manage multiple responsibilities, prioritize tasks, and meet deadlines in a fast-paced environment.
Ability to work independently and as part of a team and build positive working relationships with customers, staff, contractors, utility providers, servicers, and community partners.
Willingness to learn about residential energy use, weatherization services, housing counseling requirements, and applicable program guidelines.

Nice To Haves

Spanish/English bilingual skills.
Experience with Home Counselor Online or a similar system.

Responsibilities

Guide homeowners through intake and enrollment for weatherization and energy-assistance services.
Schedule audits and inspections.
Coordinate updates with contractors, utilities, partners, and staff.
Maintain accurate, complete, and compliant program records and reports.
Update the state weatherization database and keep the priority list current.
Review program files for accuracy and completeness.
Assist with invoice processing and reconciliations as needed.
Handle calls, walk-ins, and follow-ups with customers.
Prepare outreach mailings.
Attend local community events and address occasional evening or Saturday needs.

Benefits

Community Action covers 90% of employee health care costs.
Medical, dental, vision, and prescription plans.
Free telemedicine for medical and mental health.
No-cost concierge support for healthcare navigation.
Agency-paid life insurance and long-term disability coverage.
Voluntary life insurance and short-term disability options.
401(k) retirement plan with matching and an annual agency contribution up to 7%.
15 vacation days, with additional days after 2 and 5 years.
2 personal days.
9 sick days.
10 observed holidays.