Associate Program Manager – Home Weatherization Program

ICF•Newark, NJ

1d•$89,261 - $151,744•Remote

About The Position

The Associate Program Manager for the Home Weatherization Program is a key contributor to the ICF retrofit engagement initiative, working with the Senior Program Manager to support smooth program execution. The role supports operational and management activities for energy efficiency services for income-qualified households, helping advance program goals and maintain regulatory compliance. The position supports the full lifecycle of retrofit projects, from customer intake and eligibility verification through contractor scheduling, installation oversight, and post-installation quality assurance. It requires an understanding of residential energy efficiency practices, including direct install measures, HVAC upgrades, and building envelope improvements, to ensure weatherization work is effective and meets program requirements. Serving as a liaison among internal teams, trade allies, and community partners, the Associate Program Manager promotes communication and coordination. The role also supports data tracking and reporting, identifies operational bottlenecks, recommends improvements, and contributes to customer satisfaction and equitable outcomes for households and communities. This is a remote position for candidates who are in or willing to relocate to New Jersey, and requires travel 20% of the time.

Requirements

Bachelor’s degree in energy management, environmental science, public administration, or a related field; one year of experience may substitute for one year of education.
At least 5 years of experience in program coordination.
Experience in energy efficiency or housing services.
Ability to travel 20% of the time.
Ability to pass a background check, hold a valid driver’s license, and pass a Motor Vehicle Records (MVR) check and drug screening.

Nice To Haves

Familiarity with weatherization measures, energy audits, and health and safety protocols.
Strong organizational and communication skills.
Proficiency in Microsoft Office Suite and CRM platforms.
Excellent communication and interpersonal skills.
Ability to work with all levels of internal employees, as well as outside clients and vendors.
Experience working with income-qualified programs or utility-sponsored initiatives.
Knowledge of NJ Shares, Census Tract eligibility, and community outreach strategies.
Proficiency in MS Office applications, including Word, Outlook, Excel, and PowerPoint.
Bilingual English/Spanish skills.

Responsibilities

Assist in managing day-to-day operations of the Home Weatherization Field Services team, including subcontractor oversight.
Support Phase 1 (Energy Assessment & Direct Install) and Phase 2 (HVAC, Water Heating, and Weatherization) workstreams to meet production goals.
Monitor customer feedback and the complaint tracker, driving timely resolution and maintaining a positive customer experience.
Track project progress, address service interruptions promptly, and ensure subcontractors respond within required timelines.
Report on daily service interruptions and subcontractor response to resolve them.
Collaborate with subcontractors, field teams, and other stakeholders to promote program awareness and participation.
Serve as a support point of contact for installation partners and field teams, resolving operational issues and facilitating communication.
Prepare and deliver reports for internal and external stakeholders, including production progress summaries and recommendations for improvement.
Participate in technical training sessions and contribute to continuous improvement efforts.
Identify operational inefficiencies and recommend process enhancements to improve turnaround time and service quality.
Support quality assurance protocols and ensure adherence to BPI standards for energy efficiency retrofit.
Represent the program at community events, workshops, or partner meetings to enhance visibility and drive enrollment.