Weatherization and Housing Services Program Manager
About The Position
Miami Valley Community Action Partnership (MVCAP) is seeking an experienced and service-driven Weatherization and Housing Services Program Manager to lead the daily operations of our intake and program services. This leadership position is responsible for ensuring efficient workflows, regulatory compliance, exceptional customer service, and high-quality program administration while supervising the Intake Specialists and Receptionist. The ideal candidate is an organized leader with experience in program operations, staff supervision, client services, and compliance within a human services or community-based organization.
Requirements
- High School Diploma or GED.
- Minimum of 3–5 years of experience in intake operations, administrative services, program coordination, or a client service-focused role.
- Supervisory or leadership experience within a human services, nonprofit, or community-based program.
- Strong organizational, communication, and problem-solving skills.
- Proficiency with Microsoft Office and database management systems.
Nice To Haves
- Associate's degree or higher in Social Services, Public Administration, or a related field (or equivalent combination of education and experience).
- Experience working with public assistance programs, eligibility guidelines, and regulatory compliance.
- Experience using intake management systems or comparable software platforms.
- Strong leadership and employee development skills.
- Excellent customer service and conflict resolution abilities.
- Knowledge of eligibility determination processes and program compliance.
- Strong analytical skills with attention to detail and documentation accuracy.
- Ability to manage multiple priorities in a fast-paced environment.
- Excellent written and verbal communication skills.
- Ability to handle confidential information with professionalism and discretion.
- Commitment to continuous improvement and operational excellence.
Responsibilities
- Lead the daily operations of the Weatherization and Housing Services intake team to ensure efficient, customer-focused, and compliant service delivery.
- Supervise, coach, and support Intake Specialists and the Receptionist by setting performance expectations, monitoring productivity, conducting evaluations, and fostering professional development.
- Ensure accurate eligibility determinations, complete documentation, quality data entry, and compliance with all federal, state, local, and agency requirements.
- Conduct quality assurance reviews and file audits to maintain program integrity and audit readiness.
- Develop and implement workflow improvements that increase operational efficiency and enhance the customer experience.
- Prepare, analyze, and monitor reports related to program performance, quality assurance, compliance, and operational metrics.
- Collaborate with leadership on budgeting, strategic planning, and continuous improvement initiatives.
- Address complex client concerns and escalated issues in a professional, timely, and customer-focused manner.
- Utilize agency databases and reporting systems to monitor applications, staff performance, and program outcomes.
- Participate in recruiting, hiring, onboarding, training, scheduling, performance management, and employee development.
- Build and maintain strong relationships with community partners while supporting outreach initiatives that increase awareness of available services.
- Represent MVCAP professionally while promoting accountability, teamwork, and excellent customer service.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
