Weatherization and Housing Services Intake Specialist

Miami Valley Community Action Partnership•Moraine, OH

2d•$41,496 - $52,042•Onsite

About The Position

Miami Valley Community Action Partnership (MVCAP) is seeking a detail-oriented and customer-focused Weatherization and Housing Services Intake Specialist to join our team. This position serves as the first point of contact for individuals seeking Weatherization and Housing Services and plays a vital role in determining program eligibility, maintaining accurate records, and providing exceptional customer service. If you enjoy helping others, thrive in a fast-paced office environment, and have strong organizational and communication skills, we'd love to hear from you.

Requirements

High School Diploma or GED.
Experience in customer service, intake, administrative support, case management support, or a related office environment.
Strong organizational skills with excellent attention to detail.
Proficiency with Microsoft Office and the ability to learn agency software systems.
Excellent verbal and written communication skills.

Nice To Haves

Associate's degree in Human Services, Business Administration, Public Administration, or a related field.
Experience working with public assistance programs, eligibility determination, or community-based services.
Experience using database management or intake software systems.

Responsibilities

Conduct customer interviews to determine eligibility for Weatherization and Housing Services programs.
Collect, review, verify, and process applications and supporting documentation while ensuring compliance with federal, state, and agency requirements.
Provide exceptional customer service by answering questions and assisting clients throughout the application process.
Maintain accurate client records through timely and precise data entry into agency databases and web-based systems.
Review applications for completeness, accuracy, and quality assurance.
Monitor application status and communicate with clients regarding missing documentation and next steps.
Coordinate with internal staff, contractors, and community partners to support efficient program operations.
Maintain confidentiality while handling sensitive client information.
Assist with reporting requirements and maintain organized electronic and paper files.
Support outreach efforts and promote available agency services within the community.
Perform additional administrative and program support duties as assigned.