Weatherization Program Coordinator

MAAC (Metropolitan Area Advisory Committee) • National City, CA

2d • $28 - $31 • Onsite

About The Position

Working under the direction of the Weatherization Operations Program Manager, the Weatherization Program Coordinator is responsible for day-to-day coordination, team leadership, and operational oversight of MAAC’s Weatherization programs. This position serves as the primary operational lead ensuring services are delivered consistently, equitably, and in alignment with funding requirements and organizational values. The Weatherization Program Coordinator supports frontline staff, oversees workflow progression from intake through completion and billing, and helps maintain strong internal systems that demonstrate responsible stewardship of public and philanthropic resources. The Weatherization Program Coordinator may supervise Weatherization Program Specialists and/or Billing & Accounts Payable Specialists, providing integrated leadership across service delivery and financial administration functions as program needs evolve.

Requirements

• Associate’s degree or higher in public administration, construction management, environmental studies, social services, or a related field
• Minimum of three (3) years of experience in weatherization, energy efficiency, construction coordination, or grant-funded program operations.
• At least one (1) year of lead or supervisory experience strongly preferred.
• Knowledge of principles and practices of community outreach, case documentation, and client engagement.
• Familiarity with federally and state-funded programs (e.g., LIHEAP, DOE, ESA, RHA) preferred.
• Knowledge of residential weatherization, energy efficiency concepts, construction terminology, and basic project coordination.
• Knowledge of work order assignment, job scheduling, and field crew logistics.
• Knowledge of office administration, including accurate recordkeeping, secure digital filing, and organization systems.
• Knowledge of CRM tools, online application systems, Microsoft Office Suite, and data tracking methods.
• Knowledge of culturally responsive and community-based service delivery.
• Ability to build rapport and maintain effective relationships with participants, coworkers, and partners.
• Ability to work independently while juggling multiple priorities in a fast-paced environment.
• Ability to interpret and apply policies, eligibility rules, and documentation requirements.
• Ability to communicate clearly, compassionately, and professionally both in writing and verbally.
• Ability to prepare accurate reports, keep detailed records, and flag discrepancies or issues early.
• Ability to exercise sound judgment and problem-solving when coordinating field logistics.
• Ability to use discretion when handling sensitive or confidential information.
• Ability to identify discrepancies in billing reports and proactively correct or escalate issues.
• Ability to adapt to changing program requirements and apply flexibility to meet client and program needs.
• Must have a physical examination, TB clearance and a drug screen by a doctor/clinic designated by MAAC as well as immunization records for influenza, pertussis and measles as required by state and federal regulations prior to the first day of employment.
• Must have and maintain a valid California Driver’s License, daily use of a personal, insured vehicle, and have and maintain a motor vehicle driving record acceptable to MAAC’s insurance carrier.
• Incumbents will be enrolled in the California DMV Pull Program.
• All positions are subject to a background/education check, DMV check, NSOR, exclusion and debarment checks prior to hire and periodically throughout employment as required by various funding sources.
• Must have or obtain a current criminal background check clearance, signed criminal record statement, and signed Acknowledgement to Report Child Abuse form prior to the first day of employment.

Nice To Haves

• Bilingual (English/Spanish) skills are preferred but not required.
• Non-profit or government agency experience is strongly preferred.

Responsibilities

• Supervise Weatherization Program Specialists and/or Billing & Accounts Payable Specialists, providing coaching, guidance, and performance feedback.
• Support onboarding, training, and ongoing professional development of staff, interns, and volunteers.
• Foster a collaborative, inclusive, and mission-driven team culture grounded in accountability and mutual support.
• Monitor workloads and assignments to ensure timely progression of client files and field projects.
• Coordinate daily program operations to ensure smooth progression of participant files from intake through assessment, construction, quality checks, and billing.
• Serve as a central point of coordination for scheduling priorities, documentation readiness, and operational problem-solving.
• Identify workflow challenges and collaborate with management to develop practical improvements.
• Ensure program activities align with timelines, service commitments, and funding.
• Promote strong program integrity by ensuring participant files, assessment reports, construction documentation, and billing records are complete, accurate, and consistently maintained.
• Support fair and transparent application of program guidelines to ensure equitable service delivery.
• Conduct routine file and documentation reviews to confirm readiness for billing, reporting, and monitoring activities.
• Work collaboratively with staff to identify documentation gaps and provide guidance to resolve issues proactively.
• Maintain audit-ready records that demonstrate responsible stewardship of public and philanthropic funds.
• Support funder monitoring visits by organizing documentation and responding to information requests.
• Translate funder requirements into clear, practical guidance that staff can apply in day-to-day operations.
• Identify recurring issues or trends and recommend system or process improvements.
• Support staff in addressing complex participant needs or service challenges.
• Assist with escalated client concerns to ensure timely, respectful, and effective resolution.
• Promote a welcoming and supportive experience for clients to build trust and rapport with participants to encourage open communication and assist with completing applications, online or in-person, and guide clients through documentation requirements.
• Ensure participants receive clear communication and feel informed and supported throughout the process.
• Oversee billing supervision and the readiness of project files for billing submission, ensuring documentation meets funder and financial standards.
• Monitor job cost data, labor tracking, and material usage for accuracy across systems.
• Support reporting needs by providing accurate program data, summaries, and performance updates to management.
• Ensure consistent data entry and recordkeeping across CRM and grant platforms (e.g., Salesforce, ServTraq, NetSuite, Excel, EARS & FMM).
• Coordinate with other team members and departments to resolve documentation or payment issues.
• Support communication with contractors, assessors, and field crews as needed.
• Represent the Weatherization program internally and externally with professionalism and a solutions-oriented approach.

Benefits

• MAAC employs dedicated staff who provide life-changing services to thousands of individuals annually through programs in five core focus areas: Education, Economic Development, Health & Wellbeing, Housing, and Advocacy & Leadership Development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree