Wealth Manager Assistant (Program Coordinator)

TEN Credit Union • Nashville, TN

3d • Onsite

About The Position

The Wealth Manager Assistant plays a vital role in supporting the VP of Wealth Management by ensuring the efficiency, accuracy, and productivity of the Wealth Management team. This position also serves TENCU members by supporting investment programs and related financial services with a strong focus on service excellence, compliance, and operational efficiency.
About TEN Credit Union
At TENCU, we believe in building a team that is guided by our core values of Member-Centric, Integrity, and Innovation. While we take our work seriously, we don't take ourselves too seriously.
We're a team of innovators driven by creativity, collaboration and, above all, the joy we find in what we do.

Requirements

• Minimum of one (1) year of investment or financial services experience required, preferably within a credit union or financial institution
• Working knowledge of financial institution products, services, and records
• Knowledge of brokerage and insurance products, including suitability and compliance considerations
• Self‑motivated with the ability to work independently and continuously improve processes
• Understanding of banking, finance, money management, and cash flow concepts
• Strong time‑management skills with the ability to prioritize and manage multiple projects accurately and efficiently
• Excellent analytical, organizational, and problem‑solving skills
• Exceptional verbal and written communication skills
• Ability to build credibility and exercise sound judgment
• Strong interpersonal skills with the ability to interact effectively with employees, members, vendors, and the public
• Proficiency in Microsoft Word and Excel
• Strong core banking system skills
• Proficient with internet and email applications
• High level of professionalism, discretion, and diplomacy
• Ability to handle sensitive and confidential information
• Experience motivating, influencing, or training others
• Ability to build and maintain strong relationships with external partners and vendors
• NASD Series 65/66 required or willingness to obtain within a specified timeframe
• Life, Health, and Disability Insurance License required
• Bachelor's degree required
• Ability to sit for extended periods; stand and walk as needed
• Frequent use of hands for typing and handling documents
• Occasional lifting or carrying of items up to 25 pounds (assistance required for heavier items)

Nice To Haves

• NASD Series 7 preferred
• Securities Industry Essentials (SIE) Exam preferred

Responsibilities

• Promote and integrate the credit union's philosophy, values, and investment program consistently into daily work activities and member interactions.
• Support the VP of Wealth Management (Financial Advisor) in a collaborative team environment by assisting with: Beneficiary changes
• Contributions and distributions
• Online account setup
• Roth conversions and Required Minimum Distributions (RMDs)
• Trades, statement consolidation, appointment scheduling, and general account maintenance
• Identify opportunities to recommend products and services that enhance members' financial well‑being.
• Assist with member and account requests.
• Serve as a primary point of contact for member calls, addressing investment and insurance questions and service needs on behalf of the Financial Advisor.
• Process investment and insurance paperwork through ClientWorks, including:
• Running product illustrations for brokerage, annuity, and life insurance products
• Following new accounts and business submissions through underwriting to completion
• Review all documentation for accuracy and completeness prior to submission; follow up with members, representatives, or home offices to minimize Not‑In‑Good‑Order (NIGO) submissions.
• Follow team service standards and ensure timely follow‑up with members and the Financial Advisor upon completion of transactions.
• Prepare materials for member reviews and meetings by gathering performance reports from data aggregators, managed account platforms, and product providers; assist with fund performance research as needed.
• Maintain accurate and up‑to‑date client records in Salesforce and communicate relevant updates to the Financial Advisor.
• Ensure compliance with trade, new business, and advertising regulations at all times.
• Assist members with share certificates, IRAs, money market accounts, and other savings products.
• Assist with training new employees and cross‑training Accounting Department staff to ensure adequate backup coverage.
• Provide accounting and operational support and information to management and other departments as requested.
• Assist in researching and resolving general ledger outages or discrepancies.
• Perform additional duties as assigned by management.

Benefits

• We are proud to offer a comprehensive benefits package with competitive pay, employer-paid medical, dental, and vision insurance, a 401(k) Defined Contribution Plan with a generous 7% match, and eleven (11) paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level