WCSM Business Analyst

State of Washington•Thurston County – Olympia, WA

14d•Hybrid

About The Position

The Workers’ Compensation Systems Modernization (WCSM) Program is a portfolio of projects modernizing the Department of Labor & Industries’ systems and processes, moving from a mainframe-centric model to a cloud-first model. Program leadership is located within the Washington Technology Solutions (WaTech) Director’s Office, and the day-to-day program team is located at WaTech, while most project subject matter experts are at L&I. This recruitment will be used to fill two positions. Business Analysts help ensure business processes are accurately defined, user needs are captured, and technology capabilities align with the WCSM Program vision. The role involves daily collaboration with L&I business team members, subject matter experts, technical teams, and vendors. Analysts apply established business analysis, requirements elicitation, and process mapping methods to ensure modernization proceeds with accurate, validated business input. These positions are approved for telework, with onsite attendance at the Olympia, Washington office ten days per month or as requested by the supervisor. A background check is required. The role requires eight years of recent IT-related experience performing specified business analysis functions, including requirements elicitation and documentation, process modeling and related deliverables, business-technical liaison work, and analysis of complex systems and processes. An associate degree in a specified or allied field may substitute for up to two years of required experience.

Requirements

Eight years of recent information technology-related experience performing business analysis functions.
Experience eliciting, tracking, and documenting business and functional requirements.
Experience developing business process models, mockups, user stories, epics, acceptance criteria, use cases, test cases, and training materials, and providing training to customers.
Experience serving as a liaison between business and technical staff.
Experience critically analyzing complex systems and business processes, functions, inputs and outputs, data, and technical environments, and visually documenting processes.
The required experience must include experience in at least three of the listed areas: four years of progressive Business Analyst, Product Management, or Project Management experience using Agile and SDLC methodologies; four years of progressive experience presenting concise and relevant findings and requirements aligned with industry standards and best practices; four years of progressive experience leading and facilitating meetings, translating technical information into clear business language, building relationships, and navigating differing viewpoints; four years of direct and continuous business process analysis or closely related IT experience; or four years of experience leading or supporting UAT, validation, and defect resolution.
Demonstrated proficiency with Microsoft Office tools, including Word, Excel, PowerPoint, Visio, Co-Pilot, SharePoint, and Teams.
An associate degree involving a major study in information system technology, computer science, business administration, public administration, marketing, or an allied field may substitute for up to two years of required experience.
Ability to meet the position’s onsite requirement in Olympia ten days per month or as requested by the supervisor.
Must complete a background check and provide proof of identity and eligibility to work in the United States if selected.

Nice To Haves

Bachelor’s degree involving a major study in information system technology, business, public administration, computer science, or an allied field.
Business Analysis certification, such as Certified Business Analysis Professional (CBAP), Six Sigma Green Belt or Black Belt, or SAFe Agile certification.
Experience with cloud, data, Customer Relationship Management (CRM), or claims implementations.
Experience with system modernization efforts or decommissioning.
Experience in business analytics, data conversions, enterprise architecture frameworks, data governance frameworks, data architecture frameworks, or artificial intelligence tools and systems.
Experience leading process improvement initiatives in a government or highly regulated environment.
Experience with data visualization tools such as Power BI, Tableau, or similar platforms.

Responsibilities

Ensure requirements and process documentation adhere to agency, state, Program, and Project Management standards.
Perform gap analysis between current manual processes and potential automation and technical solutions.
Participate in cross-functional discussions to define technical and business implications of proposed system changes.
Conduct post-implementation reviews to assess process improvements and system changes and identify lessons learned.
Analyze business rules, data inputs and outputs, integration points, and system interfaces to identify gaps, overlaps, and modernization impacts.
Help refine user stories, acceptance criteria, use cases, and mockups to translate business needs into solution requirements.
Facilitate collaborative solutioning sessions, align viewpoints, reconcile competing needs, and drive business process changes.
Partner with project managers and product owners to prioritize backlog items based on business value, risk, and organizational readiness.
Validate integrations, workflows, and business logic across applications, interfaces, and modules.
Review vendor deliverables, test documentation, and remediation plans for accuracy and completeness.
Identify and document system defects, usability concerns, and performance gaps during testing.
Elicit, track, and document business and functional requirements; develop process models, mockups, user stories, epics, acceptance criteria, use cases, test cases, and training materials; and provide customer training.
Act as a liaison between business and technical staff, analyze complex systems and business processes, and visually document processes.