Wave Planner

Americold•Clearfield, UT

3d•Onsite

About The Position

The Wave Planner is responsible for allocating orders, releasing work to the warehouse floor, balancing workflow, and ensuring inbound and outbound truck turn times are within acceptable levels. This role involves resolving order product shortages, managing order cuts, and communicating with customers. The Wave Planner will release work to the work queue to maximize interleaving, productivity, and carrier turn times, while also prioritizing individual Lift Truck Operator (LTO) tasks and dock supervisor tasks. Ensuring the dock office utilizes inbound and outbound dock optimization functionality for each receipt and order is crucial. The role also includes running and reviewing labor reports, updating base priorities, LTO home work zone assignments, product code velocity zone assignments, and optimal pick locations with management. Active participation in continuous improvement projects, safety programs, and system evaluation/troubleshooting is expected. Training users on relevant systems and potentially resolving product order shortages and managing order cuts are also part of the responsibilities. Adherence to the attendance policy and performing other requested duties are required.

Requirements

High school diploma or general education degree (GED) preferred, or at least one year related work experience.
Ability to work in fast-paced, deadline-oriented environment.
Good customer service skills.
Proficiency with basic PC software and Americold systems.
Ability to communicate effectively with variety of individuals.
Ability to pay close attention to detail.
Strong communication skills.
Must be able to relate to other people beyond giving and receiving instructions: they must get along with co-workers without exhibiting behavioral extremes; perform work activities requiring reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to criticism from a supervisor.
Knowledge of Warehouse Management Systems.
Knowledge of Microsoft Office Suite.
Desktop computers.
Requires the ability to sit for long periods of time, with frequent interruptions.
Requires several hours per day of sitting, getting up and down from chairs, and reaching, or bending.
Requires manual dexterity with normal hand and finger movements for typical office work.
Talking, hearing, and seeing are important elements of completing assigned tasks.
May carry loads related to travel and occasionally lifts, carries, positions, or moves objects weighing up to 20 pounds.
Requires the use of various electronic tools.
Requires the ability to relate to others beyond giving and receiving instructions: must partner with colleagues without exhibiting behavioral extremes.
Requires the performance of work activities including reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to constructive feedback from executive management.

Nice To Haves

May require travel by automobile and airplane up for business.
May require a visit facility operations in temperatures at or below freezing.

Responsibilities

Allocate orders, release work to warehouse floor, balance workflow, and ensure inbound and outbound truck turn times are within acceptable levels.
Resolve order product shortages.
Manage order cuts and communicate to customers.
Release work to the work queue in a manner that ensures maximum levels of interleaving, productivity, and carrier turn times.
Prioritize individual Lift Truck Operator (LTO) tasks along with Dock Supervisors.
Ensure dock office is utilizing inbound and outbound dock optimization functionality for each receipt and order.
Run labor reports and review with Dock Supervisors and Office Manager.
Review/update base priorities weekly to reduce manual priority changes in the work queue.
Review/update LTO home work zone assignments along with Operations Manager.
Review/Update product code velocity zone assignments along with Operations Manager.
Review/update optimal static and dynamic pick locations along with Operations Manager.
Actively participate in continuous improvement projects and safety programs.
Continually evaluate effectiveness of systems and recommend changes where appropriate.
Troubleshoot and correct systems problems.
Train all levels of users on relevant systems.
Follow attendance policy, show up for work on time and ready to work assigned shift.
Other duties as requested.